Dhruv Aggarwal Email & Phone Number

Bellevue, Washington, United States

Bellevue, Washington, United States

• Managing and Supporting incident management process (including Sev1\Sev2 escalations).
• Drive troubleshooting activity related to problems within hosted infrastructure and deployed applications
• Install, upgrade and configure Edifecs products at client site
• Administering time/budget constraints, client communication related to implementation changes
• Develop training and development plans to meet the client's maintenance level and configure the software according to the project plan
• Coordinate with Product and Development teams to meet development and configuration milestones

Bellevue, Washington, United States

• End to end Edifecs product implementation, design and testing for various health plans in US.
• Analyzing client’s business requirements, Fit-gap analysis for a seamless product implementation
• Managing and coordinating tasks between onshore and offshore teams and delegating the tasks for successful completion of the project using agile methodologies.
• Providing layouts for multiple environments for client development, testing, staging and production based on usage and expected data volumes.
• Installation of Edifecs product suite as per client’s requirements along with all the related third-party software.
• Customization of solution, design and development of various artifacts for EDI data processing as per the client’s requirements.

• End to end implementation of Healthcare EDI transactions for various major health plans in Unites States
• Developing maps and routes, customizing guidelines as per the client requirements.
• Provide post- implementation support during the transition from implementation to maintenance.
• Mentor and train internal teams upon Edifecs products and customer custom components.
• Work with customer as a SME upon purchased Edifecs products and solutions.
• Create detailed user and operational documents to support the deployment of products and services