Dhruv Gupta Email & Phone Number

Bengaluru, Ka, In

Gurugram, Haryana, India

Bengaluru, Karnataka, India

Strategically led global client projects, collaborating cross-functionally with Product Engineering, Solution Consulting, Sales & Support to drive product development, implementation, and adoption.Garnered profound product insights through direct customer interactions and real-world use cases, shaping the product roadmap and facilitating feature enhancements in subsequent releases.Translated customer needs into actionable platform capabilities by crafting and refining workflows leveraging the rule engine.Spearheaded the implementation of diverse AI features including AI bots, Smart Compliance, Compose, Assist, Comprehend, Similar Cases, Intuition Moderation, and Sentiment & CSAT.Pioneered industry benchmarking initiatives and developed comprehensive care playbooks, elevating customer satisfaction.Cultivated cross-product synergies with internal and third-party solutions like CRM to boost product engagement and retention.Conducted system audits to optimize design, configuration, and client product usage, offering recommendations for best practices and upselling opportunities.Designed and deployed dashboards using monitoring and reporting tools to monitor key business and service metrics, ensuring alignment with strategic objectives.

Bengaluru, Karnataka, India

Varanasi, Uttar Pradesh, India

Managed Social Media platforms, fostering Brand Awareness and overseeing Content Management.Acquired insight into the core product functions, contributing to Sales and Marketing endeavors.Demonstrated a keen aptitude for Marketing, exhibiting a proactive approach towards skill acquisition.Generated innovative ideas, developed Corporate Presentations, and studied diverse marketing strategies collaboratively within the team.

Varanasi, Uttar Pradesh, India

Varanasi, Uttar Pradesh, India

Received training and performed duties in several departments of the mine. Learned various functions, including operations, management viewpoints, and company policies and practices affecting each phase of work. Observe experienced workers, acquire knowledge of methods, procedures, and standards required for the performance of departmental duties

Varanasi, Uttar Pradesh, India

Participated in a program initiated by the IIT Delhi Alumni Association in partnership with Eckovation.Successfully delivered Digital Modules of JEE to underprivileged sections of society, contributing to educational empowerment.

Bachelor Of Technology - Btech

Education record