Dhruv Gupta Email & Phone Number

Ahmedabad, Gj, In

- Using Uptycs XDR utility to perform Incident Detection and Response.- Performing Threat Hunting and writing various detection rules using Uptycs, SQL or YARA based on customer requirements.- Assisting customers in deploying and configuring Uptycs agent.- Doing product demos to showcase product capabilities and providing technical trainings to the customers to use the solutions efficiently.- Assisting customers in any post deployment issues with regards to Uptycs XDR.- Writing process as well as various technical documents to assist the team members.

Pune, Maharashtra, India

- Handled post deployment escalations related to issues with various Qualys utilities and drove them to resolution swiftly while maintaining customer satisfaction in the provided solutions.- Provided assistance as well as trainings to junior team members.- Wrote knowledge base articles to assist the team.- Worked with multiple departments and teams to provide product feedback as well as assisting in improving the overall product quality.

Pune, Maharashtra, India

- Provided technical support to various customers via email, chat, meetings, and phone on various Qualys utilities like Vulnerability Management, Patch Management, Cloud Agent, Certview, etc. and drove the raised issues to resolutions while maintaining the SLAs.- Assisted customers in configuring entities like asset groups, asset tags, scan profiles, RBAC, etc. to better configure and manage their infrastructure within Qualys.- Leveraged Jira to work with various product teams to resolve the product related bugs and in turn improving the overall product quality.- Assisted team mates in various issue investigations hence expediting exact issue discovery and resolution.

Ahmedabad, Gujarat, India

- Assisted customers in deploying and configuring various network security solutions like Sophos firewalls, Sophos emails and web appliances.- Investigated and remediated issues related to various network components like DNS, DHCP, IDS, IPS, etc. observed in customer environments which were configured using Sophos.- Assisted customers in configuring and troubleshooting various types of site-to-site and remote access VPNs like IPsec, PPTP, L2TP, etc. thereby making sure that the connectivity within the customer infrastructure remains unhampered.- Assisted customer's in configuring web proxies as well as reverse proxies and also helped them in setting up email filtering.- Configured various firewall and NAT rules based on customer requirements.

Bachelor Of Engineering (Beng)

Education record