- Collaborate closely with Salesforce.com consultants to implement organizational solutions.- Implement field-level security and page layouts to manage access to specific fields.- Design and deploy custom tabs, validation rules, and auto-response rules to automate business logic.- Install and configure AppExchange packages such as Language IO, RingCentral for Omni Channel routing, and lead assignment.- Responsible for documentation of building Marketing Cloud systems, including Interaction Studio, CDP, and Datorama.- Test Marketing Cloud Journeys across platforms in collaboration with the QA team.- Manage project plans, defects, issue lists, and tasks, lead meetings to discuss project execution, develop test scripts, conduct UAT, work with QA processes, and create training materials and system documentation.

- Conducted detailed requirements gathering sessions with stakeholders to understand their business needs and translated them into technical specifications and Salesforce solutions.- Developed and customized Salesforce applications, leveraging Apex, Visualforce, and Lightning Components, to automate processes, improve data management, and enhance user experience.- Assisted in Salesforce administration tasks, including user management, security settings, and data quality maintenance, ensuring smooth operation and system stability.- Participated in CRM implementation projects, collaborating with project teams to ensure successful delivery, user adoption, and alignment with business objectives.- Utilized Salesforce reporting and analytics tools to generate meaningful insights, enabling data-driven decision-making and supporting sales and marketing strategies.- Integrated Salesforce with external systems, utilizing web services and middleware tools, to streamline data exchange and enhance system interoperability.- Conducted user training sessions and provided ongoing support, addressing user inquiries, troubleshooting issues, and promoting Salesforce best practices.- Proactively identified opportunities for process improvement and system optimization, recommending and implementing enhancements to maximize Salesforce effectiveness.

- Designed, developed, and deployed Apex Classes, Visualforce pages, and components to meet functional requirements.- Implemented Queueable Apex for optimized batch execution.- Developed custom user interfaces using Visualforce Pages, Components, and Controller Classes.- Integrated external systems using REST API web services.- Utilized Lightning App Builder, Process Builder, and Lightning Components for POCs.- Implemented Lead Capture process with custom APEC development.- Designed projects with Visual Flow, Process Builder, and validation rules.- Enhanced system stability by restructuring APEX code and utilizing Salesforce portal.- Configured security settings and access control with Org Wide Settings, Profiles, and Roles.- Collaborated with cross-functional teams, managed vendor partnerships, and executed test cases.

- Developing automation tool for testing purpose of the company’s internal software Global Configurator Professional (GCP).- Performing several manual test for the control system of the company. Company builds audio/video controller and are controlled using several devices as TLP (Touch Link Panel), MLC (MediaLink Controller), and many more. To configure these devices GCP is used.- Creating test cases for Extron control for Web, Android and IOS.- Performing several test related to Quality Assurance to check working of new developed software or firmware related to the Controller devices.- Responsible for communicating clearly defects to QA / Developers in order to resolve them on time.- For bug tracking, issue tracking, and Agile project management JIRA was used as platform.

- Implemented componentization of application flow and created reusable templates.- Designed, developed, and deployed Apex Classes, Controller Classes, Apex Triggers, Visualforce pages, and components to address various functional requirements in the application.- Integrated web services to extract data from external systems and display it within Salesforce.com using REST APIs.- Collaborated on two-way data integration between SQL Server and Salesforce by leveraging .NET web services.- Engaged in effective communication with business stakeholders, attending meetings to gather requirements and provide optimal solutions.- Created task routing using Apex controllers to ensure timely follow-up by the sales team on every task within specified hours.- Implemented custom logic for lead assignment to the sales team.- Successfully executed a Single Sign-On project.- Facilitated integration of the legacy system with Salesforce CRM through web services based on the BULK API.- Utilized Inside Sales and Demand tools AppExchange applications to maximize the effectiveness of the Salesforce.com instance.- Identified and resolved usage issues in Salesforce.com, generating optimal solutions.- Coordinated with cross-functional teams and managed vendor partnerships to deliver optimal integration solutions.- Conducted testing in sandbox environments and performed code migration to the deployment instance after thorough testing.- Executed test cases, reviewed test documents and user acceptance documents, and prepared comprehensive test reports.- Implemented Service Cloud for customer support, encompassing case management, entitlement and service contract management, knowledge base, and more.- Configured Service Cloud console for internal support agents, ensuring efficient case support.- Administered Call Center Software and provided Salesforce.com integration support for CTI (Computer Telephony Integration).

- Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components- Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.- Created various Reports and Report Folders to assist managers to better utilize Salesforce system as a sales tool and configured various Reports and for different user profiles based on the need in the organization.- Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data- Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates. - Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.- Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.- Extensively involved in Data Migration from three legacy systems to Salesforce.