Leading operations and service delivery along with providing thought leadership on all current and planned initiatives.Engagement Management, Client Servicing, Process & Operations Management, People Management.Monitor the management response to business risks and improve organizations effectiveness through audit of key business processes and controls.Worked on designing the operations set up for ed-tech sector.Client interaction, SLA management, incident management and Risk Management

Reviewing projects that are in progress or closed across Transaction advisory services, Advisory and Assurance (Audit) highlighting the risk as ascertained against laid down risk guidelines.Managed the transition and testing of various tools and processes.Support client service delivery across the globe by consistently meeting quality guidelines within the established turnaround times for assigned requests.Project planning, management, coordination with the team and regular client interaction.Monitor the management response to business risks and improve organizations effectiveness through audit of key business processes and controls.Leading a team of 9 members.Leading process improvement initiatives that help bring value to existing services.Managing performance of team members-from setting goals to assessing performance against goals to providing performance feedback.Managing efficiency and productivity of team members on a day-to-day basis. Ensuring adherence to work-flow protocol and tools.

Equity Research Division's Level 1 support for leading investment bank of the U.S., Morgan Stanley.Providing research support to the Research Analyst.Conducting company, industry and macroeconomic research.Performing financial and industry analysis using vendors like Bloomberg, Thomson Reuters & various databases of Morgan Stanley.Project management activities like managing team performance, quality, delivery, SLA compliance and CSAT.Leading a team of 6 members.Responsible for process quality.Quality audits, coaching and outlier managementReporting – Weekly, Bi-weekly and monthly dashboards.Client interaction, SLA management, incident management and Risk Management.

Managing service operations for rendering and achieving quality services; providing first line customer support by answering their queries and resolving their issues; ensuring minimum TAT.Assessing customer’s credit history with various credit agencies like Equifax, and Transunion (US).Setting out quality standards for various operational areas, ensuring a high quality customer service, while adhering to the SLAs and work processes.Assessing customer feedback, evaluating areas of improvements & providing feedback to the associates on improvements and achieving customer satisfaction matrices.Planning and providing on-floor training to new recruits and other non performing team members in terms of quality, compliance, sales and productivity