Fae
Current• Commissioning, integrating and providing customer support to clients ranging from re-search universities and power system, aerospace, automobile companies for OPAL-RTbased hardware and software (1000+ cases successfully solved). • Training internally and clients for OPAL-RT software/hardware based on concepts ofsoftware in loop, hardware in loop, rapid control prototyping and simulation accelerations.• Creating and maintaining technical support documentation such as… Show more • Commissioning, integrating and providing customer support to clients ranging from re-search universities and power system, aerospace, automobile companies for OPAL-RTbased hardware and software (1000+ cases successfully solved). • Training internally and clients for OPAL-RT software/hardware based on concepts ofsoftware in loop, hardware in loop, rapid control prototyping and simulation accelerations.• Creating and maintaining technical support documentation such as Knowledge Base ar-ticles for clients/employees.• Investigating, validating and carrying out repairs based on Return Merchandise authori-sation (RMA) purposes for OPAL-RT/third party hardware.• Collaborating with other departments such as sales, hardware, software, UI etc in order toprovide a effective mechanism to resolve customer issues/ gain new customer opportunitiesfor the company. Show less