As a Night Auditor at Delta Hotels by Marriott, I ensure seamless overnight operations and deliver exceptional service to our guests. I have four years of customer service experience in the hospitality industry, working as a Hotel Manager at Aberdeen Motel and Arrowhead Inn Motel before joining Delta Hotels in 2020.I have a Diploma in Heating, Ventilation, Air Conditioning and Refrigeration Engineering Technology/Technician from Cambrian College International and a Bachelor's degree in Mechanical Engineering from Gujarat Technological University. I leverage my technical skills and knowledge to perform financial reconciliation, monitor security systems, and troubleshoot any issues that arise during the night shift. I also have expertise in Cyber Threat Intelligence (CTI) and Project Management, which help me protect the hotel's data and assets, and coordinate with other departments and staff. I am committed to resolving guest inquiries with professionalism, accuracy, and efficiency, and to enhancing the guest experience and satisfaction.