Dhruv Patel Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

• Responsible for definition and delivery of operations and servicing capabilities that support excellent BFS (Business Financial Services) end to end client experiences
• Led high-impact transformational solutions, innovative ideas, new components of enterprise technology with the goal of optimizing internal processes to enhance the client experience
• Exceeded 25% efficiency targets, without requiring a severance budget, by regionalizing Commercial Client servicing; a cost avoidance of… Show more
• Exceeded 25% efficiency targets, without requiring a severance budget, by regionalizing Commercial Client servicing; a cost avoidance of $2.4 MM and $1.7 MM in annual savings
• Demonstrated relationship acumen by coordinating and utilizing working relationships with various RBC partners to ensure each of the CSA regional rollouts was implemented on time, on budget and within scope
• Led negotiations with Legal, Risk, IT, Fraud, and Product departments to minimize inefficiencies from policies, increase CSA capabilities, and improve client experience

• Provided consultative support on various transformational strategies and initiatives that improve client experience, liberate front office time, and increase shareholder value.
• Accelerated three high profile initiatives through ability to synthesize complex situations and offer creative yet executable solutions. Initiatives were of varying themes: cost reduction, improved client experience.
• Led a cost reduction initiative which identified $3.4 MM in annual… Show more
• Led a cost reduction initiative which identified $3.4 MM in annual savings
• Integrated new BFS products in to the CSA team and implemented various process changes
• Supported Senior Management and Executives by providing metrics analysis and business insights with emphasis on completion in a timely and professional manner

• Focused on process innovation and process improvement resulting in improved efficiencies
• Identified savings of 5 FTE ($250 M in annual savings) in Toronto BSC’s Liability Department
• Explored an array of improvements to current systems and tools to improve efficiencies and quality
• Compiled, documented and articulated findings and recommendations/rationale to the project teams
• Implemented recommendations to improve efficiencies, backed by thorough financial analysis
• … Show more

• Coordinated projects through Project Architect Governance process
• Attended Final Architecture reviews and noted action items the Solution Architect must address
• Ensured that architecture documents have been updated based on feedback by stakeholders
• Collected approvals of architectures from stakeholders and issued Final Architecture Certificates
• Tracked standard deviations for Senior Director of Infrastructure
• Communicated approvals, declines, and the… Show more

• Prepared and distributed various reports on a daily, weekly and monthly basis
• Maintained and developed recurring and adhoc reports
• Communicated with Project Mangers and SAP Techs to ensure reports meet deadlines
• Identified and implemented report automation opportunities

Master Of Business Administration (Mba)

Bcomm, Business Technology Management

Enterprise Systems and Organizations Plan Minor in Finance Co-operative Option (20 months industry experience)