Dhruv Patel Email & Phone Number

• Utilized SQL, HTML and Azure DevOps to resolve incidents in a timely manner• Provided root cause analysis for customers site failure• Deployed and upgraded client sites in the cloud using Octopus Deploy• Acted in the client’s best interest for customer satisfaction while adhering to SLA• Documented accurate ticket records, handovers, bug reports and knowledge base articles• Optimized formal processes, such as escalations and change control

Tampa, Florida, United States

• Implemented UX workflows and developed web functionality based on usability• Created reusable code and libraries to use in the future• Maintained digital interfaces using proprietary technology• Built test cases and conducted unit testing for QA release• Ensured that all user input is validated before sending it to back-end• Optimized applications for scalability and maximum speed

St Petersburg, Florida, United States

• Documented current processes used to procure, build, and deploy end-user experience• Identified and assessed technology solutions to improve end-user experience• Recognized the desired end-state, process improvements and solutions• Established IT Operations, procedures, and toolsets to maintain and manage client solutions• Developed, modified, and improved client infrastructure solutions• Managed VPN, Microsoft Active Directory, and internal network

Tampa/St. Petersburg, Florida Area

• Managed and operated the infrastructure platform for operational networks• Installed, maintained, and optimized Windows 10 on each device• Handled technical troubleshooting, including data recovery and system crashes• Maintained the database to ensure everything ran smooth• Updated and revised training manuals for new and updated software and hardware• Utilized automation techniques to access software or hardware for clients to fix problems

Master Of Science - Ms, Information Technology/Cybersecurity

Bachelor'S Degree, Information Technology

Activities and Societies: Delta Epsilon Psi Vice President Delta Epsilon Psi Ambassador Delta Epsilon Psi Webmaster