Don Hunter Email & Phone Number

Toronto, Canada Area

Provided leadership and oversight of a global delivery team delivering IT professional services for a major Canadian Bank. The global team of approximately 100 resources provided Business Analysis, Requirements and Quality Assurance Testing (manual and automation) for managed services, banking and payments systems.

Mississauga, Ontario

Directed a technical team within operations, responsible for building and testing processes and implementing applications leveraging a new workflow automation system platform. Provided oversight of vendor activities to ensure completion of (SOW) statement of work for various engagements. Delivered training for new team members on process and procedures.* Migrated 90% of the print and mail volume onto the new platform meeting a strategic operations business plan* Established processes to enable on boarding of new business and setup a revenue generating team and cost centre* Incorporated workflow processes into enterprise Change and Incident Management systems that ensured seamless and transparent updates to client applications* Provided guidance, coaching and mentoring of team members which resulted in increased motivation and engagement index scores above corporate goal levels on 2015 annual employee satisfaction survey

Mississauga, Ontario

Managed a portfolio of digital delivery services, working with research firms to gather data and identify trends in the financial services, wealth management, insurance and telecom industries to ensure services were aligned with market expectations and positioned the organization for revenue growth. Acted as liaison between Legal, Procurement and Vendors as contracts were negotiated for outsourced services.* Finalized (SLA) service level agreements and established positive working relationships with multiple external vendors enabling ongoing governance and monitoring of contracts* Launched new delivery channel services on the product roadmapProduced functional requirements and technical specifications for omni-channel delivery services

Toronto, Ontario

Managed a portfolio of clients consisting of large Canadian Financial Institutions and a major U.S bank, serving as the single point of contact and client advocate to the delivery team for projects and PMO for project standards. Oversight of project activities and solutions implemented were aligned with business unit priorities and strategic direction. Managed a fiscal plan of $1 million based on line-of-business financial objectives.* Implemented project performance measuring tools and reporting scorecards to provide executive insight into projects* Increased client satisfaction scores in the annual survey by 2 points by increasing effective communications and monitoring as well as reduced escalations

Mississauga, Ontario

Lead on the development and costing of technical solutions for new business opportunities to meet client needs while providing regular support to Client Relations and Sales team. Provided on-going sales funnel status to management team and assisted with setting of work plan priorities.* Key member of the solution team which assisted in winning a multi-million dollar outsourcing contract in the U.S.

Toronto, Canada Area

Managed professional services teams including Project Managers, Business Systems Analysts and Composition Developers. Provided leadership and guidance to managed resources to achieve optimum workload balance and employee utilization. Responsibilities included employee targets, company revenue targets, budget expense control and new business requests. Managed and developed resources as business dictated, ensuring competency levels met during current and future requirements.

Toronto, Canada Area

Managed a number of statement projects for new and existing clients including document design and implementation.