Dhurendra Kumar

Dhurendra Kumar Email and Phone Number

Deputy General Manager Operations @ WNS
bombay, maharashtra, india
Dhurendra Kumar's Location
Indore, Madhya Pradesh, India, India
About Dhurendra Kumar

Dhurendra Kumar is a Deputy General Manager Operations at WNS.

Dhurendra Kumar's Current Company Details
WNS

Wns

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Deputy General Manager Operations
bombay, maharashtra, india
Website:
wns.com
Employees:
26824
Dhurendra Kumar Work Experience Details
  • Wns
    Gm
    Wns Sep 2022 - Present
    Indore, Madhya Pradesh, India
  • Cogent E Services
    Site Head
    Cogent E Services Jun 2022 - Sep 2022
    Vadodara, Gujarat, India
  • Cogent E Services
    Deputy General Manager Operations
    Cogent E Services Aug 2020 - Sep 2022
    Noida, Uttar Pradesh, India
  • Aegis Global Limited
    Senior Manager
    Aegis Global Limited Dec 2015 - May 2019
    Bhopal Area, India
    -Responsible for Managing the Operations for my LOBs-Managing the Support functions and deliveries as well-Responsible for P and L of my Lobs-Responsible for Reviews and Targets achievements-Client Management and Internal business stake holder management-Handling team size of 1000 agents & support staff-Monthly review meeting with Clients to discuss and review process performance on operations parameters.-Launch and implementation of any new process to achieve Service Delivery Target-Managing, motivating and leading teams for running successful business process operations with proven ability ofachieving “Service Delivery Targets”.
  • Aegis Customer Support Services Private Limited
    Operations Manager
    Aegis Customer Support Services Private Limited Aug 2014 - Dec 2015
    Bhopal Area, India
    -Handling team size of 400 agents & support staff.-Responsible for stable and smooth operations of MPCG- Vodafone-Managing, motivating and leading teams for running successful business process operations with proven ability ofachieving “Service Delivery Targets”-Ensuring to meet SLA’s for business processes.
  • Ibm Daksh Services India Private Limited.
    Deputy Manager
    Ibm Daksh Services India Private Limited. May 2010 - Aug 2014
    Gurgaon, India
    -Handled Airtel Postpaid account managing inbound calls from customers for their Mobile services within Delhi circle.-Total team strength of 40 executive’s and 2 team leads directly reporting within the total business unit.-Performance Management for the team leads and overlooking the reports generated for their team to assess everyexecutive’s performance.-Direct client communication to discussion, presentation on the issues & support & liable to be questioned by the clients.-Managed 24/7 Operation, Reduction of complaints and revenue leakages.

Frequently Asked Questions about Dhurendra Kumar

What company does Dhurendra Kumar work for?

Dhurendra Kumar works for Wns

What is Dhurendra Kumar's role at the current company?

Dhurendra Kumar's current role is Deputy General Manager Operations.

Who are Dhurendra Kumar's colleagues?

Dhurendra Kumar's colleagues are Pavan Reddy, Marion Villanueva, Swati Ghanokar, Suby Abraham, Gurvinder Bagga, Xolelwa Skosana, Manoj Udamale.

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