Dhurendra Kumar Email & Phone Number

Indore, Madhya Pradesh, India

Vadodara, Gujarat, India

Noida, Uttar Pradesh, India

Bhopal Area, India

-Responsible for Managing the Operations for my LOBs-Managing the Support functions and deliveries as well-Responsible for P and L of my Lobs-Responsible for Reviews and Targets achievements-Client Management and Internal business stake holder management-Handling team size of 1000 agents & support staff-Monthly review meeting with Clients to discuss and review process performance on operations parameters.-Launch and implementation of any new process to achieve Service Delivery Target-Managing, motivating and leading teams for running successful business process operations with proven ability ofachieving “Service Delivery Targets”.

Bhopal Area, India

-Handling team size of 400 agents & support staff.-Responsible for stable and smooth operations of MPCG- Vodafone-Managing, motivating and leading teams for running successful business process operations with proven ability ofachieving “Service Delivery Targets”-Ensuring to meet SLA’s for business processes.

Gurgaon, India

-Handled Airtel Postpaid account managing inbound calls from customers for their Mobile services within Delhi circle.-Total team strength of 40 executive’s and 2 team leads directly reporting within the total business unit.-Performance Management for the team leads and overlooking the reports generated for their team to assess everyexecutive’s performance.-Direct client communication to discussion, presentation on the issues & support & liable to be questioned by the clients.-Managed 24/7 Operation, Reduction of complaints and revenue leakages.