Builders FirstSource is the nation’s largest supplier of structural building products, value-added components and services to the professional market for new residential construction and repair and remodeling. As IT Manager - Salesforce.com, I oversee and drive the design, architecture, development, and ongoing support of Salesforce solutions at Builders FirstSource.

I lead the team of Salesforce experts in implementing business processes in Salesforce.com for the Payments and HCM divisions. I have the mandate of transforming and optimizing the Salesforce.com platform environment to support and grow over 50 million dollars in sales, implementation and service processes.SELECTED ACCOMPLISHMENTS:☑ Transformed Salesforce to accommodate 2 business units within the same instance while allowing for cross-selling activities. ☑ Supported users through 2 M&A events. ☑ Negotiated contract renewals and reduced costs by 64%.

Chief Product Officer / VP of Product & Customer Success, 2015 – PresentEXECUTIVE & CO-FOUNDER, 2002 – 2010I co-founded this startup in 2002 and have continued to lead the development of SaaS solutions for secure global file exchange and messaging. As a senior leader, I directed our growing global operations, working to continuously improve quality, and meeting or exceeding financial and performance goals. I returned to Thru to lead a major transformation to structure a new foundation for growth—building scalable organization and expansion strategy backed by controls, talent, automation, and heightened accountability. I headed a wide suite of sales, financial, and operational functions spanning all areas of business including customer service, sales and marketing, engineering, and product management. SELECTED ACCOMPLISHMENTS:☑ Built Customer Service organization from the ground up in 2007 using Salesforce and a partially outsourced process.☑ Completed process to qualify Thru for nomination as a Gartner Magic Quadrant (MQ) MFT solution while at the same time heading analyst relations. (Thru was placed in Niche MQ for 2 consecutive years under my direct leadership.) ☑ Tailored new product launch to enterprise class companies via EiPaaS partnerships using Gartner’s 5-stage product launch framework. ☑ Built consensus across sales, IT, operations, global market teams, and other groups for transformational changes in systems and procedures. ☑ Leveraged Agile Scrum to transition development and QA to 100% in-house by streamlining processes, improving quality, and enabling a new product architecture strategy. ☑ Set the process for customer product new feature requests and enhancements using Aha, Salesforce, and Jira.☑ Turned around multimillion-dollar Unilever account while managing complex scope of feature requests impacting product roadmap☑ Completed Microsoft partner certification process to qualify Thru as a Gold Certified Partner.

In 2013, recruited directly by the CIO, I joined Liquidity Services and facilitated a significant business transformation by integrating CRM with online reverse supply chain eCommerce marketplace, defining and implementing our IT sales and marketing process using Agile, and developed practical product roadmaps for 6 business units. I directed the CRM transformation through the integration of Salesforce, Eloqua, Apttus, and DocuSign, and I designed, tested, and coordinated product rollouts. SELECTED ACCOMPLISHMENTS:☑ Increased efficiency by restructuring Salesforce management team and improved data quality for more than 3M accounts (a data set of 100GB+).☑ Saved time and money by integrating contract management and electronic signature to Salesforce, reducing contract cycle and onboarding of new clients from 19 to 3 days.☑ Redesigned system to optimize lead generation and forecasting and automate marketing for e-commerce sector.

During this time in my career I focused on strengthening the performance standards and creating strategies to propel Interstate Batteries’ competitive positioning. In this role I managed the Salesforce CRM, comprising 550K account records, and a network of 300 national distributors and 300K dealers. I spearheaded new business solutions by orchestrating a workshop comprising of 50 company stakeholders, including vision planning and development of strategic roadmaps, and facilitated on-site distributor training throughout the US. SELECTED ACCOMPLISHMENTS:☑ Renewed and restructured multiyear $1M contract and cut costs by $100K in the process.☑ Built turnkey sales and marketing solutions with consultants to serve end users with limited technical expertise.☑ Led 5-day Business Innovation Ideation Workshop to help 40 top distributors and key executives better understand industry strengths and weaknesses and select a high-impact initiative to assist in improving ability to compete. ☑ Nominated for prestigious Salesforce Ignite Process to redefine and storyboard business connections.

TECHNICAL MANAGER SALESFORCE.COM | DIRECTOR, CRM TECHNOLOGY & SALES OPERATIONSI promoted from a technical manager to a director’s level where I led a team of 6 developers and system administrators in designing and developing for the integration of Salesforce and back-office interfaces following an acquisition of Terremark. I was responsible for the Salesforce SDLC operations, as well as analyzing business needs, assisting with business system recruitment design, evaluating staff performance, and managing talent assessments and performance agreements. SELECTED ACCOMPLISHMENTS:☑ Served as liaison to Verizon Data Services in India for elastic development resource needs. ☑ Named to Verizon Wireless CRM Steering Committee for Phase 2 of Salesforce deployment.☑ Led CRM planning and strategy during merger, increasing user base from 1,200 to 7,000+. ☑ Grew Salesforce platform adoption from 150 users to 800+ on UE platform.☑ Represented sales and marketing during year-long conversion project with Accenture, designing CRM strategy and socializing concept at C-level.☑ Led integration of Eloqua and BigMachines with Salesforce.☑ Designed solutions for facilitating data migration as part of company M&A.

With SGI and Cray Research, I served as a sales and system engineer before moving into SGI hardware and then global product support for Databases and Digital Asset Management. Pioneered Digital Asset Management high-availability configurations using SGI advanced software and hardware configurations.

As a systems administrator, I managed Sun servers and Cray XMP/YMP computers, as well as managed the Oracle Database for power forecasting and simulation applications.

I served as a software developer working on AMS’ Government Systems and was deployed to work on projects for the City of Montreal and State of Kuwait.