Dhwiren Patel Email & Phone Number

Epsom, GB

• As the technical delivery manager, I have responsibility for managing the day to day task delivery of 10 staff members. The two teams include onshore, offshore, contractors and permanent members. The teams support 15.
• Interviewing, staff selection and recruitment
• Managed the transition to an Offshore Operating Model
• Implemented best practise policy towards development
• Planning & Capacity management
• Defect resolution management

• I was seconded back into the Support team as deputy manager to help cover a long-term absence. Highlights include:
• Managed the Operations IT Support team circa 13 personnel; covering nearly 90 applications over various platforms
• Managed major incidents through to resolution
• Ran the Ops IT CAB meetings, arranged resourcing and managed clashes
• Managed DR Test weekend [planning, resourcing, etc]
• Helped with the transition to Group IT policies and practices

• I was responsible for looking after the HUB releases and supporting the test team. I gradually became more involved on projects and assisted in the strategic delivery of the Common Message. One of the major.
• The HUB had 3 downstream consumers, 1 upstream consumer and 5 data extract batch jobs
• There were only 3 people in the team
• I was part of the team that delivered Assassin and TEXAS
• Strategically implemented the common message
• Environment Management

• Following the acquisition of HBOS and the re-organisation, I was mapped to the Operations IT Support & Release Management. In the support team I was responsible for managing incidents and releases for ~80 Back Office/.
• Release Management
• Vendor Engagement & Management
• Covering apps within Settlements, reconciliation, Payments and Confirmations.
• Handling calls assigned to the team in ITSM (IT Service management system) and resolving within the agreed SLA for that business area.
• Regularly preparing documentation for new processes and updating existing documents when applications have been upgraded or known issues have been resolved.

• I was part of a team that managed over 400 test environments across different platforms (Window and Unix). I was also responsible for promoting changes for various systems to the production environment.Highlights.
• Environment Management
• Release Management
• Continuously reviewed and improved on the processes and procedures, ensuring consistency in packaging and documentation
• 1st Line support and management of changes and releases to the application
• Ensuring releases conformed to SOX controls with appropriate sign-off and resolution within agreed timeframes.

• Highlights include:
• Support the elaboration of integration requirements where software development projects require system integration, working in conjunction with third party development organisations.
• Ensure that opportunities for system integration and re-use are fully considered during the requirements gathering process.
• Assist with the development of system prototypes.
• Develop relationships with key business sponsors and ensure the process of requirements gathering is clearly understood and well communicated.
• Ensure that stakeholder requirements are modelled into unambiguous Software Requirements.