Dhwiren Patel Email & Phone Number

Epsom, Gb

Epsom, Gb

As the technical delivery manager, I have responsibility for managing the day to day task delivery of 10 staff members. The two teams include onshore, offshore, contractors and permanent members. The teams support 15 systems which range from large systems such as the Hub, which has 21 system interfaces to Customer Valuations with two users.Highlights include:• Interviewing, staff selection and recruitment• Managed the transition to an Offshore Operating Model• Implemented best practise policy towards development• Planning & Capacity management• Defect resolution management• Streamlined the Build and Packaging process• Co-ordinated Release Management• Responsible for ensuring knowledge transfer takes place • Implemented processes to ensure better quality requirements and documentation as part of a Continuous Improvement initiative• Design workshop facilitation

I was seconded back into the Support team as deputy manager to help cover a long-term absence. Highlights include:• Managed the Operations IT Support team circa 13 personnel; covering nearly 90 applications over various platforms• Managed major incidents through to resolution• Ran the Ops IT CAB meetings, arranged resourcing and managed clashes• Managed DR Test weekend [planning, resourcing, etc]• Helped with the transition to Group IT policies and practices

I was responsible for looking after the HUB releases and supporting the test team. I gradually became more involved on projects and assisted in the strategic delivery of the Common Message. One of the major deliverables was the IRD/ IRS migration following the LTSB & BOS merger.Highlights include:• The HUB had 3 downstream consumers, 1 upstream consumer and 5 data extract batch jobs• There were only 3 people in the team• I was part of the team that delivered Assassin and TEXAS• Strategically implemented the common message• Environment Management• Release Management• Defect resolution management

Following the acquisition of HBOS and the re-organisation, I was mapped to the Operations IT Support & Release Management. In the support team I was responsible for managing incidents and releases for ~80 Back Office/ Operations based systems.Highlights include:• Release Management• Vendor Engagement & Management• Covering apps within Settlements, reconciliation, Payments and Confirmations.• Handling calls assigned to the team in ITSM (IT Service management system) and resolving within the agreed SLA for that business area.• Regularly preparing documentation for new processes and updating existing documents when applications have been upgraded or known issues have been resolved.• Supporting the overnight batch processes on our wholesale and customer static system.• Investigating validation failure in Reconciliation systems e.g Intellimatch, Recs7 and CARS. • Providing mentoring and coaching to new team members, and also acting as the go-to person for applications for which I am SME.

I was part of a team that managed over 400 test environments across different platforms (Window and Unix). I was also responsible for promoting changes for various systems to the production environment.Highlights include:• Environment Management• Release Management• Continuously reviewed and improved on the processes and procedures, ensuring consistency in packaging and documentation• 1st Line support and management of changes and releases to the application• Ensuring releases conformed to SOX controls with appropriate sign-off and resolution within agreed timeframes.• Maintained Implementation and back-out plans for each release

Highlights include:• Support the elaboration of integration requirements where software development projects require system integration, working in conjunction with third party development organisations.• Ensure that opportunities for system integration and re-use are fully considered during the requirements gathering process.• Assist with the development of system prototypes.• Develop relationships with key business sponsors and ensure the process of requirements gathering is clearly understood and well communicated.• Ensure that stakeholder requirements are modelled into unambiguous Software Requirements.• Facilitate requirements gathering sessions with a cross section of business sponsors.• Work with a multi-site delivery model, in particular working with stakeholders and development centres across different time zones.• Provide regular status reports to management on the status of projects involved in.• Liaison with software vendors and third party contractors• Regularly travelled overseas