• IT Support & Incident Resolution: Delivered exceptional IT support to over 1,000 faculty members, resolving technical issues and emergency requests with a focus on minimizing downtime and ensuring seamless operations.• Mass PC Imaging & Deployment: Spearheaded the imaging and deployment of 300+ PCs using customized configurations, optimizing system readiness for academic environments across multiple campuses.• IT Asset Lifecycle Management: Maintained and streamlined inventory processes, ensuring accurate tracking of IT assets and facilitating efficient hardware and software deployment.• Network & Connectivity Solutions: Diagnosed and resolved critical network issues in classrooms and offices, ensuring uninterrupted access to essential resources for faculty and students.• Classroom Technology Optimization: Managed and maintained AV systems, projectors, microphones, and hybrid learning tools (e.g., Crestron systems) to enhance the quality of teaching and learning experiences.• Device Integration & Configuration: Deployed and integrated new devices into Seneca’s network, leveraging tools like Intune and PowerApps to ensure compliance and functionality.• Software Deployment Expertise: Executed large-scale deployments of essential applications, including Office 365 and Microsoft Teams, enhancing productivity across the institution.• Faculty Enablement: Trained faculty on leveraging AV and IT tools effectively, boosting confidence and efficiency in utilizing technology for hybrid and in-person learning.• Preventive Maintenance & Issue Mitigation: Conducted regular hardware and software maintenance to proactively address potential issues, reducing incidents and enhancing reliability.• Automation for AV Checks: Implemented automated AV equipment checks using PowerApps, reducing downtime and ensuring classroom readiness.

• Systems & Cloud Administration: Directed daily IT operations for 1,000+ users, ensuring seamless functionality and integration across systems, while managing cloud infrastructure and deploying scalable IT solutions.• Microsoft 365 & Exchange Administration: Configured and administered Office 365, Exchange Online, and Azure Active Directory, leading the migration of 800+ mailboxes from on-premises Exchange 2013 to Exchange Online to improve reliability, accessibility, and scalability.• Hybrid Cloud Infrastructure: Designed and managed a hybrid cloud environment by deploying and managing over 100 devices using Intune with Autopilot and Mosyle for Apple devices, optimizing deployment workflows and device lifecycle management.• Virtualization & Automation: Leveraged VMware and Terraform to implement infrastructure as code (IaC) for provisioning virtualized environments, enabling rapid and cost-effective deployment of IT resources.• Endpoint Security & Compliance: Implemented robust endpoint security policies through Microsoft Defender and Intune, protecting devices and data while ensuring compliance with organizational and industry standards.• AI-Driven Security Systems: Contributed to the deployment of AI-based CCTV systems, enhancing campus security and real-time monitoring capabilities.• Software Deployment & Management: Managed enterprise-level software rollouts, including Office 365 and Teams, through Intune, ensuring seamless access to essential tools for academic and administrative purposes.•Unified Networking & Access Control: Administered Unifi networking systems, overseeing the performance of switches, access points, and secure access controls, ensuring consistent network reliability.• Cloud Computing Expertise: Skilled in Azure, AWS, and hybrid cloud environments, delivering resilient, cost-effective infrastructure solutions that align with business objectives.