David H. Youngs Email & Phone Number

Ipswich, United Kingdom

Responsible for creating and enabling a robust and rigorous project management framework and culture at Babergh & Mid Suffolk District Councils

Bury St Edmunds

Responsible for coordinating multiple ICT workstreams across all service areas to facilitate the merging of two district councils into one. Planned, risk assessed, executed and closed various workstreams including the merging of databases, migration of systems, and reconfiguration of online communications content. Despite multiple challenges, all projects were completed to schedule.Additional contributions included facilitating process mapping and improvement initiatives within the council.

Bury St. Edmunds, Suffolk

Owner of a small business process improvement consultancy providing custom tailored solutions to businesses in the East Anglia region, while also seeking full time employment. Award winning Lean Certified Six Sigma Black Belt with broad experience in ISP and Telecoms. Passionate agent of change, waste eliminator and process improver.• 14+ years experience in IP / IT services provider industry.• 7+ years experience of technical leadership and Project Management.• 3+ years continuous improvement leadership (Six Sigma)• Strategic thinker and quality driver.• Leader and motivator of cross functional teams.• Self-starter with excellent communication skills and attention to detail.• Proven record of delivering quality products and services.• Proven track record of meeting and beating deadlines.

Thetford

Fairfax, Va

Served on a team responsible for the design and implementation of Peak’s evolving network infrastructure. Focused on reducing deployment times, creating measurement systems, and facilitated continuous improvement by applying skills in engineering, process design and improvement to define scalable standards and measurable processes.

Fairfax, Va

Piloted and led process support and improvements of Virtual and Cloud Engineering environments for the Infrastructure Planning and Organization Division of AT&T’s internal cloud engineering framework, including NFV and application capacity planning, SDN-based service design, and measurement systems. Launched two new, pseudo-agile service offerings utilizing Six Sigma that optimized processes, created measurement systems, reduced operational expenses, and facilitated process improvements for client groups. Designed services, established project pipeline procedures, and spearheaded the roll-out to the pilot client group. Coached and mentored Green Belts to enable expansion of the service to other client groups. Received constant recognition and an award from AT&T for Sigma Black Belt projects. Recommended for selection for the AT&T Master Black Belt program.

Fairfax, Va

Managed Six Sigma projects in collaboration with process owners to direct improvements in support of business goals and objectives. Change agent with responsibility for training, educating, and directing complex Six Sigma improvement projects to successful completion with an emphasis on delivering approximately $1.5 million in financial results. Served as a trusted advisor to the Vice President. Recipient of the ATNO Six Sigma Award for driving value to the company in a project that freed up to $100 million of capital year-on-year for other projects. Accomplished a 57% reduction in lead time as the overall lead of a multi-Kaizen of four simultaneous Lean Six Sigma Black Belt projects for a process spanning eight VP organizations. Initiated Black Belt and Lean improvement efforts using tools such as 5S, value stream mapping, standard work, waste walks, Kaizen Events, A3, and VM. Provided best practices and practical guidance using Lean Six Sigma methodologies and related process and business improvement tools and techniques. Implemented a culture change focused on fact-based management practices and the use of Six Sigma, Lean, and problem solving methodologies. Improved quality control by educating, coaching, and mentoring project teams on process improvement philosophy, tools, and application.

Fairfax, Va

Lead engineer charged with supporting diverse engineering teams in the production of quality deliverables that aligned with company strategic objectives by providing expertise in project management, coordination of LTE P-GW configuration and installation, service specific Content Services Gateway (CSG) configuration, and support for data center resiliency via the failover strategy. Delivered new services across the data core, including advising on architectural designs, producing engineering plans from architectural designs, and implementing operational plans. Accomplished process improvement goals as lead engineer for multiple Mobility Data Core projects, data gateway engineer for LTE Data Center builds, and primary engineer within Data Core for LTE PCEF. Developed interface standards to facilitate tagging of interfaces for capacity monitoring by function. Introduced internal review process to ensure visibility of cross functional projects and reduce outages.

Fairfax, Va

Provided advanced infrastructure solutions and ITIL process recommendations to commercial customers. Client liaison charged with evaluating networks, performing gap analysis, developing solutions, and providing education on best practices and technology.

Ashburn, Va

Steered project training implementation for NOC personnel in network troubleshooting and supported protocols. Evaluated and redefined network operations’ procedures and processes, as well as developed tools to facilitate network support. Subject Matter Resource for corporate WAN/LAN engineering in design and build-out of corporate offices.

Ashburn, Va

Directed project to train US engineers to facilitate transition of out-of-hours support for EMEA customers to the US. Led multiple engineering projects to roll out support for new products. Instrumental in formulating and writing policies and procedures. Authored technical documents.

Cambridge, Uk

Steered multiple aspects of the transition of EMEA out-of-hours support from the UK to the US, utilizing project management, presentations, and technical training.