Diego Zaragoza Email & Phone Number

• Help manage 4 client key accounts (3 within sports retail and 1 premium lifestyle company), and works to understand client’s marketing goals and objectives and develops a relationship with clients at the appropriate.
• Builds creative yet efficient newsletters to inform publishers of promotions, program updates and guidelines that align with the client objectives and brand.
• Tracks and analyzes performance campaigns and recommends improvements to maximize client’s goals.

• Used HubSpot to organize, keep track and follow up with customers
• Used target SEO keywords to increase visibility in curated home improvement articles and self-made blog posts on various social media
• Facilitated lead generation through digital/social media marketing for businesses seeking customer engagement

• Supported lead generation through usage of data to increase student enrollment
• Developed online resource to organize relevant information and systemize enrollment procedure to create tailored college enrollment experience for 10+ student groups
• Represented Lone Star College at diverse conferences and recruitment events to increase the awareness of the college and its 7+ programs of study
• Presented over 30+ virtual sessions to guide over 500 students in the onboarding process

Houston, Texas Area

• Analyzed over 100 customer accounts using CRM software
• Advised over 30 small business owners by providing resources and solution initiatives
• Executed daily calling campaigns to prospective and current customers
• Supported in the organization, planning and execution of 4 of the Chamber's member events

• Received 180+ hours of live selling through the Program for Excellence in Selling
• Exceeded quota of $800 and 4 players by 300%
• Used salesforce.com to analyze data, track progress, schedule customer meetings and phone calls
• Operated in a team-environment to market, sell, and host PES' bi-annual golf tournament for over 500 players and 25 corporate partners

• Served as a leader, supporter, facilitator, and mentor to more than 10,000 new students in order to provide them with a seamless transition to the University of Houston.
• Helped entering students and their parents become acclimated to the University of Houston by introducing them to the opportunities and responsibilities of college life.
• Partnered with other Orientation Team Leaders to facilitate several small groups where I provided new students with resources, tools and information they needed to be a successful student.

• Hosted New Student Orientation (sessions of 100+ students multiple times in a week during peak registration season)
• Performed campus tours to prospective students, approx. 300 tours to 6000 prospective students.
• Assisted during graduation and community engagements events
• Collaborated in any requested way to every department of administration or faculty on campus
• Assisted students in processes relating to registration and admissions including academic advising on course transferability

• Coordinated marketing campaigns to engage student body through flyers, prepare themed and promotional event items.
• In charge of making purchase orders for advertising items and office materials.
• Managed and handled student center by checking out recreational equipment, maintain order and conflictresolution between students.
• Planned over 20 educational and recreational events to engage student body throughout academic semester.
• Partook in hiring committees for Director of Student Life and staff assistant for department.

• Managed 100+ incoming calls in the billing department
• Identified and assessed customers’ needs to achieve satisfaction
• Built sustainable relationships and trust with customer accounts through open and interactive communication
• Met personal/customer service team sales targets and call handling quotas
• Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Kept records of customer interactions, process customer accounts and file documents

Bachelor Of Business Administration - Bba, Marketing

Associate'S Degree, Business/Commerce, General

Activities and Societies: Golf Scholarhsip and Lone Star College Foundation Scholarship recipient, Phi Theta Kappa Beta Lambda Mu Chair of.