-Using Microsoft Dynamic 365 Business Central, efficiently managed the receipt, storage, and distribution of goods. Also used Microsoft Teams to communicate with head office to stay up-to-date on daily activities.-Maintained accurate inventory records and conducted regular audits to ensure operation efficiency.-Ensured compliance with safety standards and protocols (WHIMIS, OSHA)

-Provided technical support for computer troubleshooting, including disk optimization and virus removal using tools like Malwarebytes.-Educated individuals with limited technical backgrounds on cybersecurity best practices, including recognizing phishing attempts, scam calls, and typosquatting.-Informed clients about safe internet browsing habits, such as avoiding suspicious links, establishing Multi-factor Authentication and creating strong, secure passwords.-Configured remote desktop access when permitted, enabling efficient future support for recurring technical issues.

-Managed incoming calls, reducing average resolution time significantly.-Maintained composure in challenging situations to rebuild trust and deescalate dissatisfaction.-Effectively handled increased workloads during busy periods and tight deadlines.-Enhanced customer retention by proactively recommending new services.-Trained new employees and developed best practices, optimizing workload distribution.

-Assembled computer hardware components including CPUs, RAM, storage drives, and power supplies.-Installed Windows OS using proprietary automated software to streamline the process, implemented customized hardware solutions for clients, such as hardware monitor, anti-virus, MS Teams and setting up user accounts.-Diagnosed technical issues to ensure optimal performance, using CPU-Z and PC-Doctor for testing.-Managed inventory of computer parts and components, ensuring adequate stock levels.-Maintained documentation for quality control and assurance purposes, which was reviewed by the supervisor.