As the Environment & Products Manager, I:-Manage product inventory (purchasing, monthly inventory reviews, loss management)-Collaborate with local businesses to offer off the best Project Social experience to our customers -Train staff to serve our customers efficiently and proactively-Manage the day to day maintenance of our facilities -Lead Project Socials: sessions where customers choose arts and craft projects to complete while enjoying beverages from our bar and food from local restaurants.

In my role, I:-Oversaw day-to-day store operations to foster efficient and profitable operations-Solve problems and resolve conflicts for team members and customers.-Recruit talented team members with an eye for future leaders

As Assistant GM, I:-Collaborated with the General Manager to maintain company visual merchandising standards.-Took the initiative to be an “in-store cheerleader” for the team. I saw a need to promote company culture that translated into better morale for our employees and better service for our guests.-Oversaw company policy and procedures are being followed when the GM wasn’t available.

Monitored financial activities such as ordering from our warehouse and wholesale partnersProvided guidance to staff members on new procedures and policiesCoordinated maintenance of the facilityEnsured adequate staffing and recruitment to meet the needs of the businessI kept morale high, ensuring a fair and inclusive workplaceI led by example, setting a high standard for customer service.

I assisted the GM in all aspects of customer service- training new employees, organizing an efficient workspace, and providing a positive example of the company culture.

Aiding in the growth of the Tim Horton’s brand, I managed the day to day operations of the restaurant:-baking and training-scheduling to match productivity and predicted labor models-monitoring p&l and managing the store’s budget to ensure profitability

Responsibilities:- Directing sales in a high volume pastry shop, with a mind toward exponential growth - Coaching my team in suggestive selling, guided by the company's motto to "simply be the best."- Partnering with our Pastry Management team to ensure that our product is the best representation of the Cossetta brand- Staffing and recruiting high energy, motivated talent in order to create a solid sales team that reflects the goals of the department and company

Responsibilities:• Consistent Departmental Growth: overseeing daily, monthly, yearly sales figures and managing with an entrepreneurial mindset. Keeping the department on a steady, upward, path.• Customer Engagement: providing each customer with a meaningful experience to cap off their time at Cossetta. • Quality Control: ensuring that the customer gets the absolute best quality product through close communication with the kitchen.• Team leader: overseeing and scheduling a staff of 15 employees, coaching them on product knowledge, and setting a high standard for service in our corner of Cossetta.

Responsibilities• Drove sales by up-selling services that would maximize profit for Mulberrys and delivery the best quality service for the customer• Used state of the art technology to inspect and work-flow each garment, noting the customer's special instructions and making sure they are followed • Acted as the main bridge of communication between the customer and the cleaning plantAccomplishmentsI focused on ways to spot potential issues and cut them off before they happen. This saved the company money in claims and reassured the customer that we were on top of the situation.Skills Used• Technological skills: navigating our Spot business system for both interactions with customers and fellow employees • Customer service skills: I have had customer training from some of the best in the business and I demonstrate what I've learned to my peers. The bottom line of all that training has been to focus on relationship building.

• Built strong bonds between our small business and the community through excellent customer service in CF’s retail locations • Took ownership of my position in the company through strictly adhering to all best practices and offering suggestions for improvement where needed • Maintained a sense of integrity and loyalty in all cash handling, facilities management, and interactions with business clients over the phone