Diaa Abbas Email & Phone Number

Cairo, Cairo Governorate, Eg

Egypt

Cairo, Egypt

• Handle leads management and analysis from different company`s channels (Branch Walk-ins, Exhibitions Walk-ins, Call Center and Social Media platforms)• Build up SOPs Guide for leads processes, policies and procedures to improve the CRM and sales productivity.• Monitor direct sales leads KPIs (Number of leads\Performed deals).• Follow up the customer complaints from the call center or social media.• Assess customer satisfaction through random calls.• Conduct CRM training for sales team.• Prepare weekly, monthly and annually leads reports to sales and marketing teams.

Cairo Governorate, Egypt

• Receive Leads from the different channels (Call Center & Social Media)• Assign leads to the sales team.• Maintain and monitor sales team performance.• Coordinate with the marketing team to analyze the performance of the digital campaigns.• Develop CRM leads system according to the needed analysis and reports.• Training staff on how to use the CRM system during the sales process.• Compile and distribute sales leads reports.• Follow up with the potential qualified leads to ensure client satisfaction and sales team follow up.

Cairo Governorate, Egypt

Handling and solving customer complaints., Advise customers on the available ways to settle their payment to avoid penalties, Support customers to organize their payments and replace lost or stolen cards, Review and make changes to customer account, Acting as the customer liaison between the bank departments when necessary, Cross-sell bank products and services based on customer needs in accordance with the bank’s standards, In-charge of investigating account’s and card’s errors, Answer calls and respond to emails, Provide Information to customer about the bank products and services, Identify and escalate priority issues. Handling CIB Facebook page inquiries.Software's : Oracle ,Oasis ,Card 400 ,T24 ,Vasco

Alexandria Governorate, Egypt

Possessing the ability to convincingly present a case in court, Knowledge of effective file management procedures. Interacting with clients and getting all information,Prepared all documents related to court, Advised clients on possible re courses available, Trained and monitored legal interim's, Assisted lawyers in Court in pleadings, Work on issues of companies and workers,Attending court with a professional lawyers, Knowledge of civil, criminal, public, and administrative law, Find out stages of the case and how to get the decision in court and Knowledge of suits` stages.

Alexandria, Egypt

Prepare sales reports, Supervise the activities and work volume of Call Center (CC) Customer Services • Handle customer inquiries and the resolution of issues raised, in order to provide optimal service delivery, Consistently monitor staff levels and liaise with management regarding any adjustments required, Ability to prioritize and control workload of a team, Ability to work as part of team, Training the new staff in the training.

Alexandria,Egypt

Execute all purchasing procedures starting from receiving order till receiving purchased items, Maintain effective and professional relationships with external entities, Partner with suppliers and inventory planners and ensure accurate movement of all international goods and ensure arrival of goods within required time frame and obtain best freight rates at all times, Manage the necessary documentation and certificates for the efficient, cost-effective and lawful execution of all import activities.