Diaa Ibrahim Email & Phone Number

𝑲𝒆𝒚 𝒂𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔:Build and nurture key relationships with government entities to facilitate account openings at Banque Misr, employing effective negotiation and relationship management skills to expand business opportunities.Implement advanced payment and collection automation solutions, enhancing financial operations and significantly improving efficiency for government clients.Drive notable increases in customer deposits in both Egyptian and US dollars through focused outreach and strategic client engagement, fortifying the bank’s financial position.Manage trade operations for government accounts, ensuring strict adherence to regulatory standards and optimizing transactional processes to achieve high levels of client satisfaction.Develop and maintain strategic partnerships with government bodies, continually identifying and exploiting opportunities to expand the bank’s market presence and influence in the public sector.

𝑲𝒆𝒚 𝒂𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔:Led the organization of the network staff salaries project, coordinating with over 100 government entities to ensure efficient and timely salary disbursement across the network.Managed the successful migration of 50,000 employees to an electronic payment system, significantly streamlining payroll processes and improving data accuracy and accessibility.Negotiated with MasterCard and Visa to transition from traditional to advanced intelligent cards, enhancing international usability and aligning with global standards.Designed and implemented training programs for government employees on electronic payment systems, increasing adoption and operational efficiency.Conducted advanced training sessions for bank employees on electronic payment systems, leveraging technology and process optimization to drive excellence and ensure compliance with industry best practices, contributing to Banque Misr’s market share of 49% and its leading position in the sector.

𝑲𝒆𝒚 𝒂𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔:Directed daily customer service operations, ensuring efficient handling of inquiries and transactions while consistently meeting high customer satisfaction standards.Supervised account openings and managing customer relationships, providing expert guidance on account setup and financial transactions.Ensured secure collection and input of customer information into the system, maintaining rigorous confidentiality and data protection standards.Offered expert support on various loan types, including personal, auto, and home equity loans, and conducted informative meetings with new customers to explain banking services and process transactions.Successfully marketed credit cards to government and private sector clients, boosting Banque Misr’s market share and achieving the sale of over 10,000 credit cards.

𝑲𝒆𝒚 𝒂𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔:Provided expert guidance on the features and benefits of various credit cards, including Visa and MasterCard, ensuring clients made informed financial choices.Managed agreements with esteemed merchants, overseeing daily operations and maintaining meticulous bookkeeping to ensure smooth contract execution.Implemented targeted marketing strategies to attract clients, handle recruitment, and enhance brand presence in the financial sector.Processed cash withdrawals and deposits via point-of-sale (POS) systems, ensuring accuracy and efficiency in financial transactions.Promoted and sold Allianz banking insurance products, resolved client issues, facilitated account openings, and managed deposit attraction and credit card marketing.

Master'S Degree, Business Administration - Marketing

Bachelor'S Degree, Accounting