Retail Operations :Oversees operational systems, processes while looking for opportunities of improvement.Anticipates and tracks operational and tactical risks and provides strategic solutions.Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.Works with sales teams to help set and meet daily and quarterly goals.Plays a significant role in long-term planning, project status reporting, and implementing change control processes.Oversees and reports weekly, monthly, quarterly, and annual metrics.Collaborates with transitions and onboarding teams as needed.Raises and tracks issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalates to appropriate level when required.Works closely with the management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.Assist in developing or updating standard operating procedures for all business operational activities.Assist in employee appraisals, promotions, compensation and termination based on the performance review. Provide operational support and guidance to staff.Assist in developing operating and capital budgets.Monitor and control expense according to allotted budget.Assist in interviewing, recruiting and training candidates.Manage work assignment and allocation for staff.Conduct performance review and provide performance feedback to staff.Maintain accurate and clear documentation for operational procedures and activities.Work in compliance with company policies and procedures.Ensure team follows standard operating procedures for all operational functions.Conduct regular meetings with team to discuss about issues, concerns, updates etc.Support operational risk and audit process for the purpose of preventive maintenance.

Recruitment• Work closely with the HRM and HRO to support recruitment campaigns for individual roles.• Responsible for ensuring the corporate website is up to date with current jobs.• Manage the recruitment inbox and respond to candidates in a timely manner.• Co-ordinate interviews with recruitment agencies and direct applicants for Hiring Managers and HR.• Ensure recruitment trackers are maintained and continually improved.Induction & Integration• Initiate the new hire checklist and process in a timely manner.• Enter new starter information onto the relevant systems.• Create personal files for all new starters and ensure that all documentation is present and completed.• Responsible for arranging induction sessions.• Arrange new starter photo sessions every quarter.• Request employment references for all new starters.• Send out probation reminder emails to line managers and escalate any issues to HRO when appropriate.Payroll & HRIS System• Main point of contact for our payroll provider (ADP) and all UK-based employees relating to monthly pay.• Collate and input all relevant information relating to payroll on a monthly basis (i.e. new starters, leavers, taxforms, benefits, contract changes, sickness absence and maternity/paternity pay).• Process bi-monthly payroll for casual workers.• Hand out payslips each month.• Provide reports to the department and the business when necessary with support from HRO.• Ensure all paper and electronic files are SOX compliant at all times.• Maintain and update HRIS and employee directory with any employee changes.Training• Co-ordinate training carried out in-house, including sending out invitations, reserving and setting up rooms,organising lunches and collating evaluation forms.• Monitor and track training sessions for reporting purposes.• Send feedback evaluation forms after each training session.1.Perform all admin duties related to chairman office.

Work closely with the HRM and HRO to support recruitment campaigns for individual roles.• Responsible for ensuring the corporate website is up to date with current jobs.• Manage the recruitment inbox and respond to candidates in a timely manner.• Co-ordinate interviews with recruitment agencies and direct applicants for Hiring Managers and HR.• Ensure recruitment trackers are maintained and continually improved.Induction & Integration• Initiate the new hire checklist and process in a timely manner.• Enter new starter information onto the relevant systems.• Create personal files for all new starters and ensure that all documentation is present and completed.• Responsible for arranging induction sessions.• Arrange new starter photo sessions every quarter.• Request employment references for all new starters.• Send out probation reminder emails to line managers and escalate any issues to HRO when appropriate.

Main point of contact for our payroll provider (ADP) and all UK-based employees relating to monthly pay.• Collate and input all relevant information relating to payroll on a monthly basis (i.e. new starters, leavers, taxforms, benefits, contract changes, sickness absence and maternity/paternity pay).• Process bi-monthly payroll for casual workers.• Hand out payslips each month.• Provide reports to the department and the business when necessary with support from HRO.• Ensure all paper and electronic files are SOX compliant at all times.• Maintain and update HRIS and employee directory with any employee changes.Training• Co-ordinate training carried out in-house, including sending out invitations, reserving and setting up rooms,organising lunches and collating evaluation forms.• Monitor and track training sessions for reporting purposes.• Send feedback evaluation forms after each training session.