Proactive Preventers

As CTS sales engineer, I am responsible for the marketing and sales of CTS products supporting the range of AII & AIF compressed air equipment.Accelerate market and customer share mainly with increasing service plan ration.Promote the business through the development of customer base as well as identifying new business opportunities with CTS products portfolio.Work to expand the market share by developing new customers to our aftermarket. Develop and maintain customer relationships at all levels within my territory (Casablanca and regions) and ensure an excellent standard of after sales service is provided Achieve the targets and the marketing objectives of the CTS division in a profitable manner resulting in a high degree of customer satisfaction.

Mission :• Plan and priorities spare parts sales activities towards achieving agreed business aims, particularly managing personal time and productivity.• Generate spare parts leads internally and work on allocated leads, analyze the installed base and customers contacts, generate quotes for Sales of spare parts, follow up with customers for getting the orders, Follow up on timely payment collection . • Carry out Tele Sales, mailer campaigns and generate leads for fast moving consumables, promote parts which are not getting sold. • Support after-market sales through providing technical advice to both existing, potential customers and lost accounts.• Maintain regular back office contact with all customers through phone and emails.• Develop and maintain good customer relationships at all levels within the Zone and ensure world class Aftermarket experience. • Liaise with colleagues handling field Aftermarket sales and Field service engineers to co-ordinate activities where appropriate and ensure that spare parts sales is obtained and a high level of customer satisfaction is maintained by promptly submitting the right quote to right customer.• Ensure timely delivery of parts to customers by doing proper co-ordination with logistics • Ensure timely follow up for payment and ensure payment collection from customers.

Mission :• Foster a strong relationship with local customer base • Promptly carry out servicing and maintenance on customer machines.• Effectively diagnose electrical and mechanical faults on customer Equipment• Duties include commissioning of compressors, compressed air systems, compressor Management systems, fault diagnoses, machine overhaul, preventive maintenance work• Deliver the feed back from site to back office• Helping to plan and organize daily and weekly visit schedules• Be aware of, and apply, Health and Safety regulations in the service Centre and on site• Apply good standards of engineering practice at all times• Maintain tools and test instruments, to ensure they remain in good condition• Use all resources and attend training to develop knowledge and skills.