Anderson Guzman ∴ Email & Phone Number

New York, New York, Us

New York, New York, Us

• Server Management and Optimization: ◦ Administered and maintained a mixed operating system servers, ensuring optimal performance, availability, and reliability. ◦ Developed custom programs to address specific in-house requirements, resulting in significant cost savings and providing tailored solutions to organizational needs. ◦ Conducted regular performance evaluations and implemented necessary enhancements to optimize server infrastructure, ensuring seamless operations and meeting performance objectives.• Cybersecurity and Threat Mitigation: ◦ Strengthened server security through rigorous hardening measures, regular updates, and vulnerability assessments, effectively mitigating potential cyber threats. ◦ Spearheaded cybersecurity initiatives to safeguard sensitive data and mitigate risks, ensuring compliance with industry standards and regulations. ◦ Deployment of a sharing IoC (Indicator of Compromise) platform use within Security Operations Center (SoC), enhancing threat intelligence and incident response capabilities.• Collaboration and Efficiency Improvement: ◦ Collaborated with cross-functional teams to identify operational challenges and provide strategic solutions, streamlining processes and improving overall efficiency in server management and cybersecurity measures.• Leadership and Team Development: ◦ Provided technical guidance and training to team members, fostering a culture of continuous learning and development within the organization.

Chico, California, Us

• Project Evaluation and Analysis: ◦ Collaborated in the evaluation and analysis of new projects and services, providing critical insights and recommendations to enhance system effectiveness and security.• Node Security and Maintenance: ◦ Ensured the security and optimal performance of RAIDA nodes by implementing rigorous security protocols, monitoring for potential threats, and promptly applying software updates and patches.• Proactive Problem Solving: ◦ Demonstrated a proactive approach by anticipating possible deviations in service, preemptively identifying vulnerabilities, and implementing preventive measures to maintain system integrity.• Database Administration: ◦ Managed database systems, optimizing data storage, and retrieval processes to ensure efficient and reliable operation. ◦ Implemented security measures to safeguard sensitive information.• Security Penetration Testing: ◦ Conducted thorough security penetration testing to identify vulnerabilities within the system. ◦ Implemented countermeasures to mitigate potential risks and bolster system security.

North Miami, Florida, Us

• Integration and Deployment: ◦ Developed and maintained a custom internal integration solution using Microsoft Graph and Connectwise REST API, reducing customer support tickets by 15%. ◦ Deployed a secure control version system (GIT) with SSH keys security and WebUI like Github, streamlining the development process and improving collaboration. ◦ Designed, deployed, and hardened a Lab environment using open source tools, enabling team members to test and develop new applications in a safe and controlled environment.• Integration Projects: ◦ Developed custom solutions for NCR Counterpoint clients, using my knowledge of NCR Counterpoint and my development skills to create solutions that meet their specific needs. ◦ Developed custom SQL assemblies with C#, using my knowledge of SQL and C# to create reusable and efficient SQL queries. ◦ Integrated NCR CounterPoint with Taxjar for Modloft company, providing Modloft with a seamless way to manage their taxes. ◦ Developed a custom network integration solution between VPS provider and internal network of Goodwill Industries International Inc., enabling Goodwill to communicate with its VPS provider filling the gap of a solution by its VPS service.• Custom Solutions Development: ◦ Designed and implemented a monetization platform system with strong emphasis on security, using open source tools and custom multilayer security system with cryptography on end-to-end communications, databases, and operating system level.• Firewall Management: ◦ Created a Firewall naming conventions standard document for internal use and for future firewall deployments to clients, improving the consistency and efficiency of firewall management. ◦ Administered and monitored Company Firewall, ensuring that it was always up-to-date and secure. ◦ Installed, customized, and hardened Sophos XG Firewalls for several nationwide clients, providing them with a reliable and secure firewall solution.

Fort Lauderdale, Florida, Us

• Multi-Seat Solution Implementation: ◦ Designed and successfully implemented a cost-effective, open-source multi-seat solution for State K-12 examinations, replacing the previous Windows-based system. This migration resulted in a 100% reduction in daily downtimes and crashes. The new solution is currently utilized by over 160 student computer stations.• System Administration: ◦ Proficiently handled troubleshooting and maintenance of critical infrastructure components, including Active Directory, DNS, and DHCP, ensuring seamless operations and minimal disruptions.• System and Network Troubleshooting: ◦ Leveraged expert problem-solving skills to diagnose and resolve hardware and software faults, ensuring system reliability and minimizing downtime.• Virtual Machine Management: ◦ Monitored and orchestrated virtual machines as needed, optimizing resource allocation and ensuring high system performance.• Innovative Problem Solving: ◦ Demonstrated a proactive approach to customer issues by developing and implementing innovative solutions utilizing cutting-edge technologies, enhancing overall system efficiency.• Customer Relationship Building: ◦ Quickly established and maintained positive working relationships with customers and fellow professionals, fostering a collaborative and client-centric work environment.• Task Ownership: ◦ Committed to task completion, consistently seeing projects through to fruition or, when necessary, effectively liaising with third-party providers to ensure timely resolution.

San Pedro, Garza Garcia, Nuevo León, Nuevo León, Mx

• SAP Systems Administration and Optimization: ◦ Administered SAP systems across DEV, STAGING, and PRD landscapes, ensuring seamless operations. ◦ Applied support packs, Kernel patches, and SAP Notes as necessary to enhance system performance and security. ◦ Led successful PRD to QAS system refreshes, minimizing downtime and maintaining data integrity.• System Administration and Maintenance: ◦ Established, administered, and resolved issues related to the Transport Management System (TMS). ◦ Efficiently managed RFC destinations and client configurations, enabling seamless data exchange. ◦ Implemented and scheduled background jobs, proactively addressing any terminated jobs. ◦ Monitored system health by analyzing CPU utilization, file systems, disk space, and top CPU users. ◦ Configured user login parameters and resolved authorization-related issues. ◦ Set up printers and troubleshooted printing problems, ensuring uninterrupted document flow.• Support and Issue Resolution: ◦ Conducted in-depth analysis of system logs, ABAP dumps, table locks, and update errors. ◦ Established connections to SAP OSS using SAP Routers, streamlining support processes. ◦ Executed various trace options to diagnose and resolve system performance issues.• Database Management and Optimization: ◦ Proficiently managed Oracle databases using BR tools and SQL, optimizing database performance.• Security Administration: ◦ Spearheaded security administration by creating users, roles, and authorizations.• Documentation and Planning: ◦ Oversaw the DBA planning calendar for database system checks and maintenance.

San Pedro, Garza Garcia, Nuevo León, Nuevo León, Mx

• Database Design and Development: ◦ Designed, developed, and maintained Core Oracle Database and Microsoft SQL Server for SAP environment, ensuring optimal performance and data integrity.• Database Replication to Emergency Datacenter: ◦ Successfully executed a critical project involving database replication to the Emergency Datacenter, ensuring disaster recovery readiness and minimizing potential data loss.• Project Optimization: ◦ Optimized SAP transaction DB13, streamlining database performance and enhancing system efficiency, resulting in a 25% reduction in transaction processing time.• SAP DBA and BASIS Netweaver: ◦ Demonstrated expertise as a SAP DBA and BASIS Netweaver Junior, contributing to the seamless operation and integration of SAP systems.

• Implemented Robust VoIP PBX Solutions: ◦ Successfully installed and configured VoIP PBX systems, enhancing the communication infrastructure and ensuring seamless connectivity for the organization. • Enhanced IT Infrastructure Security: ◦ Implemented advanced security measures and protocols to safeguard the IT infrastructure, effectively minimizing potential risks and vulnerabilities. • Situational Room and Main Director Area Hardening: ◦ Conducted a comprehensive hardening of situational rooms and the main director area, implementing security measures to protect sensitive data and operations. • Proactive IT Infrastructure Monitoring: ◦ Utilized advanced monitoring tools and practices to proactively identify and address any potential security threats or system vulnerabilities, ensuring a secure and reliable IT environment. • Collaborative Cross-Functional Support: ◦ Collaborated with cross-functional teams to provide timely technical support and guidance, ensuring smooth operations and minimizing downtime. • Security Policy Development and Enforcement: ◦ Developed and enforced security policies and procedures to ensure compliance with industry standards and regulatory requirements. • Training and Education: ◦ Conducted training sessions to educate employees on IT security best practices, promoting a culture of cybersecurity awareness within the organization.

• Project Enhancement and Modifications: ◦ Modified the Alarm Receiver module in the Asterisk PBX system to enhance configuration controls within the .conf file. ◦ Focused on optimizing verbose output and enabling configuration variables such as First_ack_length, Second_ack_length, Ackdelay, Kisslength, Kissdelay, First_ack, and Second_ack. • Programming Proficiency: ◦ Utilized C programming language to implement the modifications effectively. • Achievements and Impact: ◦ Achieved a 20% reduction in processing time, improving system responsiveness and alarm handling efficiency. • Collaboration and Integration: ◦ Collaborated with cross-functional teams to ensure seamless integration of the modified module, addressing compatibility issues for enhanced functionality.

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• IT Infrastructure Development and Monitoring: ◦ Led the development and continuous monitoring of the IT infrastructure, ensuring seamless operations and adherence to industry best practices.• Big Data Project Management: ◦ Played a pivotal role in the execution and management of a significant Big Data project, resulting in improved data analytics capabilities and strategic decision-making.• Hardening of Foreign Exchange Management System: ◦ Implemented advanced security measures to fortify the Foreign Exchange Management System, safeguarding critical financial data and processes.• Incident Management and SLA Adherence: ◦ Achieved a consistently high level of service by promptly addressing incidents and meeting Service Level Objectives (SLOs) and Service Level Agreements (SLAs).• Proactive Problem Solving: ◦ Demonstrated a proactive approach by anticipating potential service deviations and taking preventive actions to maintain uninterrupted operations.• Documentation and Reporting: ◦ Maintained up-to-date documentation, including diagnostic checklists, procedures, work instructions, and action plans, ensuring comprehensive records for the infrastructure.• High-Impact Incident Analysis: ◦ Produced technical reports for major incidents within 24 hours, including Root Cause Analysis (RCA) for critical incidents, resulting in quicker problem resolution and process improvement.• Risk Assessment and Mitigation: ◦ Evaluated exchange controls and IMACs (Installations, Moves, Adds, Changes), proactively identifying potential operational impacts and devising effective mitigation plans.• Project Evaluation and Analysis: ◦ Played a key role in evaluating and analyzing new projects and services, contributing valuable insights to the decision-making process.• Continuous Improvement: ◦ Identified recurring issues and implemented corrective actions, resulting in increased productivity rates and enhanced service efficiency.

• Software Development and Troubleshooting: ◦ Developed and troubleshooted both existing and new code to resolve complex issues, enhancing software performance and usability.• Maintenance and Upgrades: ◦ Conducted maintenance and upgrades of existing business objects and core framework, ensuring system efficiency and compatibility with evolving requirements.• Software Testing: ◦ Created software tests utilizing tools such as Postman and custom testing scripts, resulting in a 30% improvement in test coverage and early bug detection.• Scripting and Deployment: ◦ Spearheaded the development and deployment of custom scripts for LINUX, streamlining system operations and reducing response time by 25%.• Architecture and Feature Development: ◦ Architected and executed complex feature enhancements and integrations within the web services company's core framework, delivering innovative solutions that boosted user experience and satisfaction by 40%.• Data Infrastructure Management: ◦ Built and maintained a robust data infrastructure based on a modern REST API microservices architecture, optimizing data retrieval and processing speed by 50%.

Conference Title:...y Linus dijo : “Biometria hágase Linux...” at the FLISOL2008 conference on April 26, 2008. This marked the official introduction of BioREVS project to the free software community in Venezuela.

• IT Infrastructure Management: ◦ Installed, configured, and administered IT infrastructure while ensuring security and conducting regular audits and PenTests. ◦ Maintained updated documentation, diagnostic checklists, and procedures to ensure compliance with service levels. ◦ Proactively anticipated service deviations and initiated corrective actions, leading to improved productivity rates and efficiency. • Software Development and Optimization: ◦ Developed 'Phonematch,' a phonetic recognition system, significantly reducing response time by 87% and minimizing false positives in searches. ◦ Developed, implemented an Integrated Administrative and Payroll System using MVC model and PostgreSQL, improving data processing efficiency across the company. • Process Optimization: ◦ Re-engineered and implemented software distribution and closed envelope processing, resulting in a 70% increase in processing speed for handling 15 million daily records.

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- Support in the migration from private software platform to Open Source Software platform (only Desktops).- Support in computer maintenance, solving requirements.