Diah A. Email & Phone Number

Banten, Indonesia

Jakarta, Indonesia

Jakarta Metropolitan Area

Greater Jakarta Area, Indonesia

Traveloka is an online travel agent that provides airline ticketing, refund and hotel booking services.Having an insight into an airline's policy and rules.Receiving refund requests, processing the request, escalating any refund issues back to the airline, also complete the internal refund'sadministrative matter for SEA market (Indonesia, Singapore, Malaysia, Vietnam, Thailand, and Philippines), China, and Australia.Managed to achieve the daily target of 100% for airline… Show more Traveloka is an online travel agent that provides airline ticketing, refund and hotel booking services.Having an insight into an airline's policy and rules.Receiving refund requests, processing the request, escalating any refund issues back to the airline, also complete the internal refund'sadministrative matter for SEA market (Indonesia, Singapore, Malaysia, Vietnam, Thailand, and Philippines), China, and Australia.Managed to achieve the daily target of 100% for airline tickets to be manually refunded by GDS (Sabre, Amadeus, Galileo), BSP, and B2B bookingSuccessfully increased by 19% to close refund cases by following up with airlines.Analyze the ticket condition that has been submitted by the agent to decrease financial loss (ticket has expired, wrong submission, agent error, etc) Show less

Expedia is an online travel agent for consumer and small business travel.Analyze the fare type and condition for each passenger type and airlines fare rules.Load fare rules to GDS (Amadeus and Sabre), mainly for Delta Airlines, Cathay Airlines, Singapore Airlines, and Hong Kong Airlines.A & B testing the fare and rules on GDS and Expedia website global market.

Jakarta, Indonesia

FCTG is a Tour and Travel Agent that was established in the early 1980s, which is headquarters in Brisbane and expanding its business overseas. In 2019 FCGT launched their new markets including Scandinavian Countries and Germany.Manage and monitor the ticketing queues and prioritize the booking within the Ticketing Time Limit daily.Achieved over 100% tickets daily with > 90% accuracy.Handle run the world booking, leisure booking, corporate travel booking, and group booking for… Show more FCTG is a Tour and Travel Agent that was established in the early 1980s, which is headquarters in Brisbane and expanding its business overseas. In 2019 FCGT launched their new markets including Scandinavian Countries and Germany.Manage and monitor the ticketing queues and prioritize the booking within the Ticketing Time Limit daily.Achieved over 100% tickets daily with > 90% accuracy.Handle run the world booking, leisure booking, corporate travel booking, and group booking for Intra-Europe and international flight.Handling directly the ticketing queries via live chat (Zendesk, Airhub), emails and calls, solved the tickets issues and give the best solution for customer. Show less

Bekasi, West Java, Indonesia

Lintas Bekasi.com is a startup company in media mass field especially for Bekasi RegionHandling and managing social media account of LintasBekasi.com.Finding how to engage audience and promote the company.Scheduling the promotion and media social posting.

Palmerah Selatan, Jakarta Selatan

Kompas is an Indonesian national newspaper from Jakarta which has been published since June 28, 1965. This newspaper is published by PT Kompas Media Nusantara which is part of Kompas Gramedia. Its head office is located at Menara Kompas, Palmerah, Jakarta Selatan.Briefing related topic given by the Development and Research Division, which is going to be published in Harian Kompas.Interviewing the respondent through phone calls with target 25 respondents/day.Encourage the… Show more Kompas is an Indonesian national newspaper from Jakarta which has been published since June 28, 1965. This newspaper is published by PT Kompas Media Nusantara which is part of Kompas Gramedia. Its head office is located at Menara Kompas, Palmerah, Jakarta Selatan.Briefing related topic given by the Development and Research Division, which is going to be published in Harian Kompas.Interviewing the respondent through phone calls with target 25 respondents/day.Encourage the respondent to give their opinion related the topic/issues that has been given. Show less

Greater Jakarta Area, Indonesia