Call Center Support Representative
CurrentPerform recorded callbacks to verify wiring instructionsProactively recommend and refer bank products based on client needsOpen customer accounts in accordance with all account opening and account ownership verification procedures and compliance requirementsActively contribute to the team, through self-development and exchanging of ideasProcess bank transactions accurately and efficientlyBalance daily work within standards and minimize risk by identifying any potential fraudulent transactionsTakes initiative for process improvementMust be flexible and adapts well to changeDemonstrate strong commitment to customer service and engagement as measured by department Call Quality TeamPerform rotation based on business and scheduling needs