Recruitment &Selection Attract,retain and motivate staff.Manage the recruitment process for employees and consultants ensuring that the right talent is identified and attractedCoordinate the advertising of vacancies,assess applications,liaise with head hunters as required and interview applicants.Coordinate &manage the orientation of new employees,process probationary reviews, employee evaluations and terminations.Analyze the skills and qualities required for each particular job and develop job descriptions. Manage the contracting process for employees and consultants.Ensure that the on-boarding and staff induction process is up to date and conducted by Country Manager and Line Managers.Skills Development Identify training/skills/competency needs within the Group.Coordinate career development, succession planning and talent management needs in partnership with line management. Develop a skills development plan for all staff within the prescribed timeframeHR Reporting.Manage the ZenHR HR software. Compile monthly management reports as required.Performance Management. Implement performance management/talent management initiatives in order to ensure enhanced knowledge and skills sharing/transfer.Oversee and manage the Probationary Period and Annual Appraisal Reporting System, thereby ensuring that goals are set for new staff and that effective mentoring and reviews are conducted prior to confirmation of employment and that annual reporting is carried out effectively thereafterPolicies &Procedures.Develop,update and implement all HR policies and proceduresBudget & Cost Management.Set salary scales and allowances to ensure parity across the Group.Drive HR-related cost savings and manage HR budgets as set by executive management and working in conjunction with the Head of FinanceAdministration.Maintain oversight of all administrative responsibilities of junior HR and admin staff.Manage the Payroll System.Ensure a close working relationship with the Head of Finance

Human Resources:•Maintains the work structure by updating job requirements and job descriptions for all positions•Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection conducting and analyzing exit interviews;recommending changes•Maintains historical human resource records by designing a filing and retrieval system;keeping past and current records•Employee relations consultation, coordination of full recruitment process •Monitor the daily attendance, investigate and understand causes for staff absences / Camera Observation for all stores.•Maintain the full Payroll process including Bank statement •Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures•Monitor scheduled absences such as holidays or travel and coordinate actions to ensure staff absence has been adequately covered off to ensure continuity of services•Create Manual System to Calculate Leaves Balance•Responsible for the Medical Insurance•Prepare notices and advertisement for vacant staff positions•Conduct reference checks on possible candidates•Prepare,develop and implement procedures and policies on employees recruitment•Ensures planning,monitoring and appraisal of employee work results scheduling management conferences with employees; hearing and resolving employee grievances;counseling employees and supervisors•Managing the increment letters•Responsible for the Social Security•Handling all the final settlements for all the resigned employeesAdministration:•Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices•Managing the Stationary process•Managing all the legal files for the 5 companies•Provides historical reference by developing and utilizing filing and retrieval systems•Responsible for all the papers for the public / Limited liability companies (Al Yaqout / Amwaj)

Responsible for Human Resources Department;Responsible of the following tasks & duties:-•Maintains the work structure by updating job requirements and job descriptions for all positions•Calculating Staff Structure / Actual Vs. Budget •Providing guidance and assistance to managers, supervisors, staff and job applicants on employment practices, and policies, job description management and quality control, classification, compensation, benefits, leave and records management, and annual performance appraisal process•Manages daily operation of HR Department including direct supervision and evaluation of staff•Monitor the daily attendance, investigate and understand causes for staff absences / Camera Observation for all stores.•Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures•Monitor scheduled absences such as holidays or travel and coordinate actions to ensure staff absence has been adequately covered off to ensure continuity of services•Prepare notices and advertisement for vacant staff positions•Conduct reference checks on possible candidates•Prepare, develop, and implement procedures and policies on staff/employees recruitment.•Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.•Maintain the Payroll •Create Manual System to Calculate Leaves / Actions ..etc•Responsible for the Medical Insurance•Responsible for the Social Security•Managing the increment letters•Handling all the final settlements for all the resigned employees•Preparing,updating and maintaining employees’ files.•All the other paper work such as Appreciation Letters, Warning Letters, Filing, Contracts, Invitation•Maintain training schedule for expats trainees •Helping other branches with the human resources duties(Iraq)

Human Resources Department.I.Responsible of the following tasks & duties:-a)Employee relations consultation,coordination of full recruitment processb)Calculating the quota for the staff Store Wise with the help of the financial/Concept Manager.c)Providing guidance and assistance to managers,supervisors,staff and job applicants on employment practices,and policies,job description management ,classification,compensation,benefits,leave and records management,and annual performance appraisal process.d)Develops,prepare and implements training programs and staff career development as required.e)Manages daily operation of HR Department including direct supervision and evaluation of stafff)Monitor the daily attendanceg)Monitor scheduled absencesh)Prepare notices and advertisement for vacant staff positionsi)Schedule and organize interviews.j)Conduct reference checks on possible candidates.k)Prepare,develop,and implement procedures and policies on staff/employees recruitmentl)Conduct exit interviews.m)Provides training to the retail operations staff Such as (Induction, Customer Service, Grooming,time management and How to set your own KPI’s Training for the employees who are eligible)n)Completes special projects as requested by the General Manager or our head quarter (Dubai),Maintains strict confidentiality.o)Medical Insurance.p)Social Security.q)Responsible for the HRMS Oracle HR System, Data Entry, Extracting the reportsr)KPI Settings in HRMS Oracle System, conduct training and follow up with Dubai for the same w)Managing the increment letterss)all the final settlements , termination processt)all the reports coming from our Head Quarter Dubai; such as survey’s, COMPENSATION AND BENEFITS MANUAL for Jordan (Handbook), attrition calculation..etcu)all the other paper work such as Appreciation Letters , Warning Letters, Contract, Invitation letters , Hotel booking , Ticket Booking , Salary Certificates ,Filing , also translation for the expatriates..etc

1) Deliver prepared sales talks, reading from scripts that describe products or services2) Contact businesses or private individuals by telephone in order to solicit sales for services3) Explain products or services and prices, and answer questions from customers4) Record names, addresses, purchases, and reactions of prospects contacted.5) Adjust sales scripts to better target the needs and interests of specific individuals.HR Training :Trained in the HR Department at Zain Jordan , for (3) months for the university training material requirements .

1) Recruitment: sourcing, screening CVs, testing, conducting first round of interviews2) Translating documents, speeches, and videos from English to Arabic and vice versa.3) Develop training materials.4) Collect and update information on training's needs and prepare reports.5) Preparing, updating and maintaining employees’ files.6) Responsible for ; Experience letters , Salary certificates , Duty joining forms,,etc)