Diala Hamdan Email & Phone Number

Amman, Amman, Jordan

-In this role , I deliver timely, accurate , and professional customer service to all Amazon customers , assisting them in expediting orders and solving post- sales problems .- I utilize a variety of software tools to navigate customer accounts , research and review policies and communicate effective solutions to customers through mail, chat , and phone.- Skills gained: became more action - oriented, effective and flexible problem solver in a fast paced environment.

Amman, Jordan

I was involved in the facilitation and launch campaigns for specific target groups, to retain more VIP clients and create higher revenue from credit card holders (Platinum, Signature). This involved negotiations skills, to win these members, through face to face, company visits or via meetings and telemarketing. I was involved in the core banking digital solution, Finacle, which allowed me to get customer insights, and helped me to engage with demanding consumers. Skills gained: high command of selling techniques: consultative selling, negotiation techniques, deal structuring, persuasion and deal closing, cross and up selling techniques.

Amman Governorate, Jordan

I gained knowledge of financial products and services such as account types, AML, types of transactions, etc. I also learnt how to manage projects,how to prioritise tasks, and became proficient in data analysis, troubleshooting, handling conflicts, and how the financial system works.

Amman, Jordan

Ensuring that my daily operations are completed in an efficient and timely manner. Adhering to all policies and procedures, demonstrating my abilities to make the customer feel special. Skills gained: the ability to build and use effective working relationships within my department and across departmental functions.

I identified customers’ needs and proposed the best solutions, optimized customers’ accounts by proactively cross-selling and up-selling. As a result, I exceeded my sales objectives and customer expectations whilst adhering to Orange shop policies and procedures.

Master Of Business Administration (M.B.A.), Business Administration, Management, 3.64/4

3.56, Business Administration, 3.56/4