Philippos Diamantis Email and Phone Number
Philippos Diamantis work email
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Philippos Diamantis personal email
Aspiring Support and Operations professional with international exposure, adept at fostering exceptional interpersonal relationships and facilitating effective team communication. Proficient in utilizing data-driven insights to enhance team performance and operational efficiency. Experienced in leveraging advanced data analysis tools for monitoring and improving key performance metrics. Dedicated to continuous learning and development, and committed to promoting workplace wellbeing and inclusivity. Currently seeking opportunities to apply analytical skills to drive impactful business solutions and optimize team outcomes.
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Training And Quality CoachH&M GroupBarcelona, Ct, Es
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Training & Quality CoachH&M Group Dec 2024 - PresentBarcelona, Catalonia, Spain
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Support Team LeadWolt Jul 2023 - Jun 2024Athens, Attiki, GreeceLeveraged quantitative metrics to assess team effectiveness and implement optimization strategies.Oversaw the collaboration of local and outsourcing teams, ensuring seamless communication and quality assurance.Contributed to team growth and performance improvements through targeted strategies and process optimization.Used Looker to monitor team performance metrics, conducting data-driven 1-1 meetings to provide tailored feedback and strategies for performance improvement. -
Interim Support LeadWolt Apr 2023 - Jul 2023Thessaloniki, Central Macedonia, Greece- Overseeing and harmonizing a new team of 38 associates in Thessaloniki with departmental and team operations- Supervising individual performance and wellbeing, while conducting 1-1s in order to ensure the achievement of team standard KPIs
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Support Content, Training & Quality SpecialistWolt Dec 2021 - Apr 2023Athens, Attiki, GreeceManaged onboarding and training projects, coordinating with multiple teams and ensuring compliance with global guidelines.Worked closely with all the departments of the company in order to generate new local guidelines and keep the support content material up to dateLeading the collaboration of the local team with the Outsourcing Team in Bosnia and AthensWorked with Data provided by our Content tool in order to spot improvement points and generate more specific results.
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Guest Experience AssociateNikki Beach Hotels & Resorts Emea May 2021 - Oct 2021Porto Heli- Responsible for the check-in/ check out process, and the cashiering- Trained as a Night Audit and concierge, while being in charge of the hotels’ outlets cashier closure and end of day procedure- Organized the shift and coordinated the guest services team to ensure efficient guest-focused service- Supervised and assured the correct bill settlement, by being in constant communication with the reservations and accounting department -
Support AssociateWolt Oct 2020 - May 2021- Completed the basic Support Associate training in order to comply with the placement's criteria- Provided support to customers, restaurants, and courier partners from all three countries of the region (Greece, Cyprus, Malta) in both English and Greek- Worked as a team in order to meet with both personal and team KPIs
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Sales And Marketing SpecialistHotelier Academy Sep 2019 - Mar 2020- Worked closely with companies and hotels to implement Hotelier Academy's promotional services.- Engaged clients by showing them how promoting the right products to Hotelier Academy can boost their sales.- Completed sales training program to fulfill sales specialist criteria.
Philippos Diamantis Education Details
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Tourism And Travel Services Management -
University Of PiraeusInternational Relations And Affairs
Frequently Asked Questions about Philippos Diamantis
What company does Philippos Diamantis work for?
Philippos Diamantis works for H&m Group
What is Philippos Diamantis's role at the current company?
Philippos Diamantis's current role is Training and Quality Coach.
What is Philippos Diamantis's email address?
Philippos Diamantis's email address is ph****@****olt.com
What schools did Philippos Diamantis attend?
Philippos Diamantis attended Oxford Brookes University, University Of Piraeus.
Who are Philippos Diamantis's colleagues?
Philippos Diamantis's colleagues are Sahil Khan, Sankari Sindhu K C, Steven Littler, Pauline Tierney, Matthew Marriott, Rebecca Södereng, Lily Pan.
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