Philippos Diamantis

Philippos Diamantis Email and Phone Number

Training and Quality Coach @ H&M Group
Barcelona, CT, ES
Philippos Diamantis's Location
Barcelona, Catalonia, Spain, Spain
Philippos Diamantis's Contact Details

Philippos Diamantis work email

Philippos Diamantis personal email

n/a
About Philippos Diamantis

Aspiring Support and Operations professional with international exposure, adept at fostering exceptional interpersonal relationships and facilitating effective team communication. Proficient in utilizing data-driven insights to enhance team performance and operational efficiency. Experienced in leveraging advanced data analysis tools for monitoring and improving key performance metrics. Dedicated to continuous learning and development, and committed to promoting workplace wellbeing and inclusivity. Currently seeking opportunities to apply analytical skills to drive impactful business solutions and optimize team outcomes.

Philippos Diamantis's Current Company Details
H&M Group

H&M Group

View
Training and Quality Coach
Barcelona, CT, ES
Website:
hmgroup.com
Employees:
89915
Philippos Diamantis Work Experience Details
  • H&M Group
    Training And Quality Coach
    H&M Group
    Barcelona, Ct, Es
  • H&M Group
    Training & Quality Coach
    H&M Group Dec 2024 - Present
    Barcelona, Catalonia, Spain
  • Wolt
    Support Team Lead
    Wolt Jul 2023 - Jun 2024
    Athens, Attiki, Greece
    Leveraged quantitative metrics to assess team effectiveness and implement optimization strategies.Oversaw the collaboration of local and outsourcing teams, ensuring seamless communication and quality assurance.Contributed to team growth and performance improvements through targeted strategies and process optimization.Used Looker to monitor team performance metrics, conducting data-driven 1-1 meetings to provide tailored feedback and strategies for performance improvement.
  • Wolt
    Interim Support Lead
    Wolt Apr 2023 - Jul 2023
    Thessaloniki, Central Macedonia, Greece
    - Overseeing and harmonizing a new team of 38 associates in Thessaloniki with departmental and team operations- Supervising individual performance and wellbeing, while conducting 1-1s in order to ensure the achievement of team standard KPIs
  • Wolt
    Support Content, Training & Quality Specialist
    Wolt Dec 2021 - Apr 2023
    Athens, Attiki, Greece
    Managed onboarding and training projects, coordinating with multiple teams and ensuring compliance with global guidelines.Worked closely with all the departments of the company in order to generate new local guidelines and keep the support content material up to dateLeading the collaboration of the local team with the Outsourcing Team in Bosnia and AthensWorked with Data provided by our Content tool in order to spot improvement points and generate more specific results.
  • Nikki Beach Hotels & Resorts Emea
    Guest Experience Associate
    Nikki Beach Hotels & Resorts Emea May 2021 - Oct 2021
    Porto Heli
    - Responsible for the check-in/ check out process, and the cashiering- Trained as a Night Audit and concierge, while being in charge of the hotels’ outlets cashier closure and end of day procedure- Organized the shift and coordinated the guest services team to ensure efficient guest-focused service- Supervised and assured the correct bill settlement, by being in constant communication with the reservations and accounting department
  • Wolt
    Support Associate
    Wolt Oct 2020 - May 2021
    - Completed the basic Support Associate training in order to comply with the placement's criteria- Provided support to customers, restaurants, and courier partners from all three countries of the region (Greece, Cyprus, Malta) in both English and Greek- Worked as a team in order to meet with both personal and team KPIs
  • Hotelier Academy
    Sales And Marketing Specialist
    Hotelier Academy Sep 2019 - Mar 2020
    - Worked closely with companies and hotels to implement Hotelier Academy's promotional services.- Engaged clients by showing them how promoting the right products to Hotelier Academy can boost their sales.- Completed sales training program to fulfill sales specialist criteria.

Philippos Diamantis Education Details

Frequently Asked Questions about Philippos Diamantis

What company does Philippos Diamantis work for?

Philippos Diamantis works for H&m Group

What is Philippos Diamantis's role at the current company?

Philippos Diamantis's current role is Training and Quality Coach.

What is Philippos Diamantis's email address?

Philippos Diamantis's email address is ph****@****olt.com

What schools did Philippos Diamantis attend?

Philippos Diamantis attended Oxford Brookes University, University Of Piraeus.

Who are Philippos Diamantis's colleagues?

Philippos Diamantis's colleagues are Sahil Khan, Sankari Sindhu K C, Steven Littler, Pauline Tierney, Matthew Marriott, Rebecca Södereng, Lily Pan.

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