Diamond Blue Email & Phone Number

Apply critical thinking skills to resolve a wide variety of more complex / tier 2 transportation issues and claims • Research complex issues across multiple databases and resources to own the resolution of member issues, anticipating future healthcare needs or potential opportunities to improve the transportation experience • Identify gaps in processes and work closely with leaders and other department representatives for process development and improvement • Anticipates customer needs and proactively reaches out to customer to solve their transportation challenges with minimal guidance • Ensure exceptional customer service for internal and external customers, including escalations to transportation vendor and partnering to resolve root cause issues • Manages Work Alert inventory thoroughly, timely, and taking ownership of issue(s) for complete member resolution • Work as a subject matter expert for other customer service employees needing guidance on their members’ transportation challenges. • Uses effective de-escalation techniques for resolving stressful customer(s) situations • Inform and educate callers regarding transportation benefits and ride booking procedures during in-bound or out-bound interactions • Respond to escalated and exception email requests- Train/mentor new hires* Department's first Employee of The Month January 2024 *

- Provide first-call resolution for customer service inquiries, and issues by identifying the topic andtype of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence- Help guide and educate members about the fundamental benefits of consumer-driven healthcaretopics to select the best benefit plan options to maximize the value and quality of their plan benefits- Initiate proactive outreach to clients as needed to welcome new members to their new plan and addresscoverage and referrals needed.- Contact care providers on behalf of members to assist with scheduling and processing plan benefits- Assist customers as a certified web technician in navigating myuhc.com and additional UnitedHealth Group websites, while encouraging and assuring them to become self-sufficient- Promoted to assist in Transportation Escalations and Claims Escalations- provide assistance to members and advocates with escalated trips and processed claims that need to be assessed and processed.

Norwalk, Connecticut, United States

- Prepare patient rooms, and set up equipment/instruments according to protocol- Obtained pertinent clinical information and vital signs- Documented all patient-related communication and interventions in EMR- Assisted providers with examinations, procedures, and treatments- Collect and process blood specimens to prepare for laboratory- Perform spirometry, audiometry, nasal swabs, and DOT Physicals- Hospitality, check-in, and Registration- Collected and processed co-payments- High volume of inbound/outbound calls to patients- Worked with MD III Billing Solutions LLC/Billing agent to update and correct entered data- Performs patient chart audits

Derby, Connecticut, United States

- Perform nasopharyngeal and anterior nares swabs on residents and employees in skilled nursingfacilities- Prepare face sheets and labels through Expanse Citrix

Stamford, Connecticut, United States

- Performed EKG’s, Spirometry tests- Obtained weights, temperature, pulse, respiration and blood pressure measurements- Performed a variety of tests depending on patient’s needs- Performed administrative responsibilities as assigned.- Set up instruments and equipment as required by physician- Draw blood for requested clinical testing by physician

- Set up surgical trays- Prep patients for laser and non-laser treatments.- Send medication orders- Draw blood for PRP therapy