In this position I am responsible for minimizing losses to customers and the Bank and contributing to the management of adverse impacts and reputational risks as part of the resolution and recovery process.

In this position I was responsible for performing research and loss mitigation across multiple channels to decide FinancialCrimes related cases and alerts by using critical thinking and analytical skills to make well supported decisions relative to thealert type

In this position I was responsible for receiving inbound patient calls, scheduling appointments, demonstrating knowledge ofservices and fees, while providing professional and customer-oriented phone service to a diverse group of clients based upondefined productivity metrics

raud Claims Case AgentPerformed key analysis in the processing of client initiated fraud claims or cases of suspect transactions to identify fraud.Performed research and loss mitigation actions on multiple delivery channels and products to protect bank clients and assetsfrom fraud. I did this by utilizing specialized fraud case management systems, reports and online screens to analyze clientbehavior, deposit accounts, checks and transaction history in order to identify and interdict fraudulent banking activity