Diamond Brown Email & Phone Number

United States

- Develop a cohesive and consistent learning experience by meticulously following lesson plans.- Employ effective classroom management techniques to encourage student participation and maintain a positive environment.- Tailor teaching methods to address individual student needs, fostering an inclusive learning environment.- Supervise students in various settings, including the halls, playground, and cafeteria, ensuring a safe and supportive atmosphere.- Assign in-class and at-home assignments based on lesson plans, promoting continuous engagement.

Remote

- Processed over 4,000 loan applications for the Small Business Administration with a focus on accuracy and meeting deadlines.- Communicated effectively with clients, addressing inquiries and providing necessary information.- Minimized errors through meticulous verification and classification of data.- Reviewed reports for application reopening and reinstatement.- Maintained accuracy and efficiency in adherence to departmental standards.- Conducted outbound calls to provide timely updates and information to applicants.

United States

- Processed over 50 loans weekly under Small Business Administration disaster relief guidelines.- Requested necessary documents from applicants to facilitate assistance for struggling businesses.- Contributed to awarding over $296 million to support small businesses and organizations.- Managed underwriting, documentation, processing, and maintenance of SBA lending products and loan files.- Maintained a daily pipeline of 31 plus loans, ensuring compliance with investor guidelines and regulatory standards.- Provided exceptional customer service, demonstrating expertise and thoroughness in communication with internal and external clients.

Remote

- Managed a dynamic pipeline of 31 plus loans on a daily and weekly basis.- Conducted daily reviews of loans in process, determining necessary steps for expedited processing.- Verified W2 income approval conditions and ensured routine title clearance.- Reviewed loans for adherence to investor guidelines and regulatory compliance.- Served as the main point of customer contact, adeptly gathering supporting documentation for loan preparation.- Provided consistent follow-up with customers throughout the loan processing period.- Analyzed loan files, submitting meticulously completed packages for approval to underwriting.- Responded promptly to inquiries from customers, advisors, and vendor partners regarding the status of loans in process.- Maintained real-time status updates for all files, staying abreast of investor guidelines and any changes affecting loan status.- Ensured strict regulatory compliance and maintained daily workflow prioritization to meet required closing dates.- Ordered all necessary verifications, documentation, and subsequent follow-ups, ensuring compliance with all timeframes and requirements.- Delivered excellent customer service to internal and external clients, demonstrating expertise, thoroughness, thoughtfulness, politeness, and enthusiasm.- Maintained customer service survey ratings at the level designated by management.- Facilitated communication with all parties involved in the transaction, keeping them informed of file status.- Reviewed and analyzed all necessary documentation, including borrower and third-party documents.

Richmond, Virginia Area

- Gathered and evaluated information, facilitating the accurate evaluation of mortgage applications.- Communicated with clients, guiding them to choose the most appropriate mortgage solutions.- Collected crucial data from clients, including assets, salaries, and debts.- Corrected mistakes and addressed inconsistencies in mortgage applications.- Regularly reviewed file documentation to ensure completeness and accuracy.- Proactively ensured all necessary items were requested for smooth processing.- Built and nurtured long-term relationships with key stakeholders, including clients, loan officers, realtors, and underwriters.

Haynesville, Virginia

- Executed the booking and processing of incoming and outgoing prisoners following established policies and procedures.- Generated detailed and accurate incident reports to document events within the facility.- Patrolled both the interior and exterior of the facility, maintaining a vigilant presence.- Conducted thorough inmate and cell searches, ensuring compliance with security protocols.- Inspected visitors and packages delivered to the facility to prevent unauthorized items from entering.- Responded to crisis situations in accordance with established policies and procedures.- Oversaw inmate activities, including meals, classes, visitation, and recreation.- Monitored inmates and grounds through surveillance cameras to maintain a secure environment.

- Ensured accurate day-to-day check processing, meeting defined deadlines, and exceeding established service levels.- Supported daily deposits and withdrawals made by Capital One Bank customers, proactively identifying and correcting errors.- Reviewed images and balanced files to process items within established targets and guidelines, providing prompt and accurate access to customer funds.- Conducted research to apply transactions to appropriate accounts in cases of misreads or missing information.- Followed procedures and met regulatory and customer experience requirements while executing tasks efficiently.- Made effective independent decisions when necessary, proactively identifying operational and/or customer experience issues.- Maintained awareness of escalated situations and audited and reviewed the work of others in the department.- Undertook other duties as assigned by the manager.

Richmond, Virginia Area

- Conducted in-depth research on system data to identify fraudulent transactions/accounts on retail lines of business.- Confirmed the legitimacy of transactions through effective communication via phone or fax with Fifth Third banks, officers, customers, and other financial institutions.- Responded to incoming phone inquiries for information from the department's 800 line, providing detailed and accurate responses.- Escalated any identified fraud issues to the appropriate department manager or investigative unit for further action.- Engaged in outbound and inbound calls related to potential fraudulent activity on accounts, ensuring timely resolution.- Demonstrated commitment to company values by delivering courteous and professional service to customers, even in potentially escalating situations.- Tracked pending transactions with a pragmatic approach, identifying potential fraudulent activity.- Played a key role in the training and management of new agents presented to the call center floor.- Conducted engaging presentations via PowerPoint to promote awareness of new regulations and processes for the call center floor.- Maintained high team morale by regularly updating the birthday calendar and organizing catered events for the organization.

Bachelor Of Arts - Ba, Sports Studies

Advanced High School Diploma