Program Manager
Current• Provide technical support and solutions for customer service tools, ensuring seamless operations.• Create and maintain comprehensive documentation for project workflows and standard operating procedures (SOPs).• Manage partner onboarding and status updates, ensuring all product requirements are met.• Assist with automation integration, streamlining routine tasks to optimize efficiency.• Generate analytical reports and respond to inquiries through Freshdesk and other… Show more • Provide technical support and solutions for customer service tools, ensuring seamless operations.• Create and maintain comprehensive documentation for project workflows and standard operating procedures (SOPs).• Manage partner onboarding and status updates, ensuring all product requirements are met.• Assist with automation integration, streamlining routine tasks to optimize efficiency.• Generate analytical reports and respond to inquiries through Freshdesk and other channels.• Monitor and update partner data, ensuring system accuracy and integrity. Show less