● Conducted market research in order to identify potential clients and areas for salesrevenue increase.● Developed and updated spreadsheets and databases to track, analyze and report onperformance and sales data.● Implemented marketing strategies which resulted in​ ​60​% growth of customer base.● Communicated with existing customers via phone or email, developed andmaintained professional relationships.● Answer customer questions via in person, telephone or email in regarding problems with their accounts including rates.● Verify accuracy of billing data via paper bill or electric bill and resolve customers’ service or billing complaints by performing activities such as determining reasons for overcharges, and adjusting bills.● Closed deals and managed sales cycle, ensuring that all company policies and procedures were followed.● Surpassed monthly sales quotas by 70% and increased profits by 30%.

Macys Sales Associate-Assists customers with shopping needs- Ensures fitting rooms are ready for customers by promptly clearing merchandise -Maintains selling floor presentations and restocking them as needed -Adheres to Macy's systems and procedures to enhance selling efficiencies and complete support duties -Handles all returns courteously and professionally -Maintains good housekeeping standards -Adhere to loss prevention and inventory and compliance procedures -Performs other duties as assigned