Diamond W. Email & Phone Number

Dedicated and detail-oriented Remote Admissions Coordinator with 6 years of experience in healthcare administration. Proven track record of ensuring seamless admissions processes by effectively coordinating patient admissions, managing documentation, and providing exceptional customer service. Skilled in communicating with patients, families, healthcare professionals, and insurance companies to facilitate timely and accurate admissions. Proficient in utilizing electronic health records (EHR) systems, scheduling software, and compliance knowledge to maintain regulatory standards and enhance operational efficiency. Adept at problem-solving, team collaboration, and adapting to fast-paced environments to deliver high-quality patient care remotely.

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  Patient Care Coordinator

  Protocall Services, Inc.

  Feb 2022 - Present

  - Successfully met and exceeded key performance indicators (KPIs) including admission rate, conversion rate, and appointment scheduling rate, consistently achieving departmental targets.- Maintained a high level of accuracy in documentation, resulting in a compliance rate of 100% and ensuring data integrity and legal compliance.- Demonstrated exceptional customer service skills, reflected in a customer satisfaction score of 100%, receiving positive feedback from patients and families.- Cultivate strong trust and rapport with patients, parents, and providers, guiding admissions conversations to gather demographics, presenting problems, and treatment histories.- Regularly monitored and analyzed KPIs to identify areas for improvement and implement targeted initiatives, leading to continuous improvement in admissions performance.