As a Customer Care Coordinator in residential services, I create the greatest possible living experience, serving as the first point of contact for all resident interactions on site. I am the first level of contact for all resident inquiries, service requests, and concerns. Creating a sense of community and an outstanding living experience for residents is my top priority. This position is resolution driven and promotes positive, proactive resident relations onsite. Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration. Efficiently, I handle resident requests and concerns I contribute to resident retention efforts through service delivery and participation in resident events and resident outreach; Assist with all inquiries such as move-in processes, resident requests, follow-up, administration, renewal process, and move-out processes. I demonstrate service excellence through the demonstration of company values, our employee promise, policies, and initiatives. I also plan and host community events while utilizing social media outlets (YELP, Google, Facebook, etc.) to engage residents as assigned. Lastly, I contribute to the resident renewal process by acting in a sales capacity to present renewal options to residents.

Jet scheduling and client hospitality for a private jet airport. Partner airlines included JetSmarter and SurfAir

Production and project assistant for management consultations and premiere concierge services.

Sponsor deck composition and daily operations in relations to rapper Chief Keef and Manager Idris Wahid

Maintained store organization by categorizing products● Assisted customers with clothing choices by providing measurements, product descriptions, benefits, and recommendations● Styled merchandise for customers● Marketed Products to meet customer’s needs● Persuaded customers to sign up for store credit cards● Assist in keeping employee break area neat and clean

Manage Multiple Social Media accounts, Media Marketing, Press Kits/EPK, Press Releases.

Receive and record phone messages and other duties as assignedManage space reservation database, BNAACC list serve, and key inventoryAssist professional staff with center tours, facilitate discussions on center’s history, and serve as BNAACC’s student representative at OIIR events, workshops, and meetingsProvide access, as deemed appropriate, to other areas in the building such as the computer lab, conference room, student organization offices, etc. to those authorized for entryMonitor and regulate the in-house activities according to the posted calendar and space request forms. Monitor and protect BNAACC property and equipment as well as securing the doors on all floors before leaving and departing the buildingMaintain kitchen facilitiesSet up and operate A/V equipment for functions held in the centerMonitor and record building usage daily Assist in keeping lounge and computer lab neat and cleanSee that any furniture moved for meetings or class activities is returned to its proper place and encourage use of the conference room for employee food consumption