Led global Information Engineering team, driving innovation and implementation of multiple cloud portfolio information deliverables in fast-paced, ever-changing development environment.

Responsible for multiple documents and online help for HP Server Automation (SA) software. . Led cross-functional project to simplify Support and Compatibility Matrix . Improved Software Management and Application Configuration user guides. . Enhanced the online help, improving it's look and feel and making more content available and searchable from within the product.

. Managed implementation of Salesforce.com Nonprofit CRM for Rising International.. Edited marketing literature and corporate communications for Rising International.. Created GPS-enabled airport guides for iFly.com using PhotoShop and Excel. . Managed projects and wrote reports for a forensic psychiatric consultation business.

Researched and analyzed existing, prospective and new business products. Wrote comprehensive product requirement documents for system application design, including detailed user stories, business and application process flows, and functional requirements.

Sole technical writer responsible for all product documentation, including online help, user guides, administration guides, and integration guides.

Managed application design and QA. Documented all product specifications, including process flows, backend requirements, page designs, test plans, etc. Ensured that product met defined requirements before launch.

Managed technical writers producing all documentation for multiple releases of web-based life-cycle management software including user documentation for database and application installation, upgrades, integration, product administration, and development. Formats included FrameMaker-sourced PDF and printed documents, plus online Help—HTML, Web, context-sensitive, and UI onscreen page tips.

Consumer Packaged Goods (CPG) and Business Intelligence Systems (BIS) organizations. Wrote Technical Reference Manual, Product Roadmap, and Installation and Integration Guides for CPG's 12-partner application suite, plus the Help for CPG's accounting and purchasing applications, increasing accessibility and usability of the entire documentation set. Developed Oracle iHelp and tool tips for BIS web-based analytical software for corporate executives, enabling users to easily access the best reporting functions to serve their business needs.

Wrote standard operation procedures for Pfizer's marketing programs and multi-site inbound call centers, application integration guides for DHL's proprietary logistics software, and other application user guides.Created marketing and outreach presentations for various clients, including DHL's logistics division, a local Assembly member, and a welfare reform consultant.