Connor Diamond Email & Phone Number

Exeter, United Kingdom

SiTEL is a company focused on statistics and reaching targets and throughout my time at SiTEL, I endeavoured to reach these targets on a daily basis. Sometimes I would fall short of these targets, and when I did, my Team Manager ensured that I received the appropriate coaching and training to ensure I was being the best I could be. The role I undertook at SiTEL was a Technical Support Advisor. In this role, I took inbound calls from John Lewis customers, employees and contractors and provided technical assistance to them in relation to expansive John Lewis product line of electrical’s, home appliances, home technology, Audio and TV appliances and computing. I also made outbound calls to manufacturers on behalf of customers to get updates on the repair of an item, arrange an engineer visit or even argue a case for a dissatisfied customer. This role required exceptional communication skills, particularly when dealing with an unhappy customer. I believe I evidenced this throughout my tenure at SiTEL.

Exeter, United Kingdom

River Island is a key high street icon and throughout my time at River Island, I continually tried my best to support customers in finding the best outfit for the beach, the most glamorous ensemble for a party or just something casual. My role included processing refunds, returns and exchanging in line with the company policy and also processing new deliveries by unpacking items, security tagging them and distributing them throughout the store.