Diamond Fears Email & Phone Number

United States

Remote

Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Regulated 100+ customer transactions per day including client documentation, account billing/set up, and contract creation.Assisted outreach team with researching new clients and updating 30-50 lead profiles per day in HubSpot CRM.Collaborated with administration and operations teams to create new procedural systems for new products.

Greater Los Angeles Area

Owned Salesforce and internal CRM data storage and business tools, including configuring and maintaining custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, and approval processes, within Salesforce.Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.Defined and integrated roles, responsibilities, and processes for development team and data management organization.Processed 100+ contributions per day and sent out acknowledgments.Managed team of 7 student interns.

Culver City, Ca

Maintained databases using SQL to keep important contact information of 500+parents, students, applicants, and schools accurate and up to date.Managed data migration and deployment, data imports, database deduping, andcleanup within the Veracross system.Created presentations, reports, and other materials to support organizationalactivities.Greeted 50+ visitors per week with professionalism and enthusiasm to providesupport and direct guests to appropriate departments.

Integrated logistic systems into company processes to improve operations and manage work orders and price changes.Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.Documented received materials intoViewpoint's internal database.Oversaw daily inventory counts of 24 classrooms to maintain data accuracy.Verified transactions, product orders and shipping dates and entered information into databases and reports.

Orlando, Florida, United States

Implemented innovative strategies to engage students, including hosting interactive events, presentations, and workshops to increase awareness of the Disney College Program at Illinois State University.Delegated tasks to bell-persons and front desk associates using the Disney Magical Express system, ensuring guests at the Contemporary Resort received luggage, accommodations, and services in a timely manner.Anticipated guest needs by retaining knowledge of the Walt Disney World campus, including 4 theme parks, 2 water parks, 25+ hotels, and all included restaurants and attractions.Managed character meet-and-greets, including organizing guests queues, promoting character/guest safety, and facilitating magical experiences.