Supervised a team of 10+ subordinates, facilitating weekly and monthly meetings to improve communication and collaboration among core agency leadership.· Coordinated internal and external resources to ensure projects were consistently delivered on time, within scope, and under budget.· Developed a comprehensive Biometric Workstation Training Plan for the U.S. Marshals Service, streamlining training for the division.· Led the creation and management of leadership briefings, government program acquisitions and delivering key insights during weekly and monthly leadership meetings.· Revised and optimized multiple Standard Operating Procedure (SOP) training plans for the U.S. Marshals Service Program Operations division, enhancing training efficiency.·Secured Keynote speaker for annual agency symposium.

Offered valuable support and assistance to senior attorneys; managing attorney schedules, court dates, prepared court filings and correspondence, and was the first point of contact.· Gathered criminal reports and pertinent information such as criminal records, traffic records, drug reports for case preparation.· Filed state police reports, searched files, and contacted witnesses, attorneys to obtain information for court hearings.· Prepared all applicable court exhibits and evidence, and ensured that information, materials, and evidence presented in the court was secured.· Engaged in trial preparation and post-trial report creation throughout the trial cycle

• Served in a dual role as the lead front desk guest services agent and the event concierge• Greeted guests upon arrival and completed the registration check-in process for confirmed guest stays • Assisted guests with check-out by ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment• Demonstrated a thorough knowledge of hotel policies and procedures to ensure product knowledge and sharing with guests• Utilized up-selling techniques to promote hotel services and facilities and to maximize room occupancy• Filed guest complaints, conducted research and resolved as well as negotiated solutions for guest satisfaction• Managed daily banquet functions such as planning, organizing and executing breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.• Trained new team members to ensure proper execution of duties and counseled new members in areas where improvement was needed• Ensured compliance with health, safety, sanitation and alcohol awareness standards