Diamond Coley Email & Phone Number

Rockville, MD, US

• Planning, coordinating, and executing ASHA programs, ensuring they meet organizational objectives, timelines, and quality standards.
• Serving as the primary point of contact for members, responding to inquiries, providing program-related resources, and facilitating communication across departments.
• Organizing and executing events, workshops, and conferences, handling all logistics such as venue selection, registration, vendor coordination, and post-event feedback collection.
• Coordinating with internal teams, external partners, and sponsors to align program goals, secure resources, and ensure seamless implementation.
• Monitoring program metrics, prepare detailed reports, and use data insights to drive improvements and optimize program outcomes.
• Maintaining accurate program records, ensuring adherence to ASHA’s policies and external regulations.

Alexandria, VA, US

• Performed pivotal administrative and operational services managing The Hope Center professional and program offices, reporting to the Executive Program Director, Director of Operations, and Vice President.
• Managed day-to-day workflow, providing supervisory oversight and accountability for a team of 15.
• Administered staff activities and allocated resources to optimize efficiencies and enable effective task execution.
• Organized and facilitated training and orientation of new office staff members and created an environment that inspires collaboration and strong team dynamics.
• Established processes and procedures for office record keeping, budgeting, billing, financial planning, ensuring confidentiality and security of critical data.
• Analyzed and monitored internal processes and implemented procedural and practical improvements wherever necessary.

Wheaton, MD, US

• Provided administrational and operational oversight to support efficient execution of day-to-day office operations and reported to a team of 5 doctors.
• Gathered patient information and accurately prepared patient records for clinical assessment by physicians.
• Served as liaison to medical professionals demonstrating a strong commitment to ethical and responsible conduct.
• Facilitated team collaboration and led by sharing ideas and inspiring a commitment to excellence.
• Provided exceptional patient care and informed patients about policies and procedures.
• Monitored results against planned work goals and implemented corrective action when required.

Cary, North Carolina, US

• Facilitated smooth day-to-day office operations, including managing patient flow and performing a variety of basic and complex tasks relating to timely and accurate patient billing utilizing office’s proprietary.
• Welcomed and greeted patients and visitors, responding to and addressing optical care issues and inquiries.
• Registered new patients and updated patient demographics by collecting pertinent patient information.
• Secured referrals and pre-authorizations, including verifying eligibility and benefits for treatments and procedures.
• Communicated with insurance carriers to reconcile and resolve payment discrepancies.
• Managed assigned accounts and addressed patient billing inquiries. Posted checks and billing payments from external resources.

Master'S Degree, Business Administration, Management And Operations

Bachelor Of Science (Bs), Biology, General