Diamond Carter Email & Phone Number

● Saved the company 37K for a quarter by ensuring the accuracy and completeness of product data for the firm by identifying, defining and coordinating development of rules to monitor the data quality of securities reference data● Acquiring an intricate knowledge of the Firm's product data, flow of the data in the firm systems, building the ability to understand the wider environment and question data integrity● Finding root-cause analysis of data quality exceptions to determine trends in the data, identify inaccuracies in external data providers' feeds and recommend opportunities to increase efficiency and productivity preventing upwards of 300K in loss for the fiscal year● Utilizing communication and organizational skills for cross-team collaboration and sharing of data, involving 4 departments● Escalating potential/current risks to appropriate departments● Knowledge for creating documentation for production systems● Experience creating end-user training and documentation for 4 departments● Writing SQL queries using programs such as Rapid SQL to pull product lists and identify potential data errors for 4 departments saving them 160 hours of work each month.● Utilizing Excel to manipulate data using pivot tables and formulas to present the data to necessary departments

● Efficiently handled upwards of 50 escalated tickets per day.● De-escalated customer issues with proven conflict mediation andproblem-solving abilities.● Maintained 90% customer satisfaction