- Developed and executed marketing strategies for corporate growth and brand awareness.- Directed contract negotiations and budget management tied to marketing efforts.- Coordinated with sales teams to create promotional materials and events.- Monitored key performance indicators related to all marketing activities.- Boosted sales by developing new product marketing strategies.- Developed and implemented digital marketing plans incorporating SEO, social media platforms, and video campaigns.- Directed paid search campaigns using Google AdWords or other PPC tools to maximize ROI from ad spend.- Leveraged data analytics tools to track customer behavior and preferences for targeted marketing efforts.- Monitored performance of AI systems and identified areas for improvement.

- Developing and implementing CRM strategies and tactics to enhance customer experience andloyalty.- Analyzing customer data to identify trends and opportunities for improvement.- Managing CRM systems and technology to ensure optimal functionality and integration with othersystems.- Increased customer satisfaction through personalized interactions and tailored offers.- Improved customer retention rates and increased revenue from existing customers.- Enhanced data-driven decision-making and targeted marketing efforts.- Building and maintaining strong relationships with customers to understand their needs andexpectations.- Managing high-value customer accounts and projects to ensure timely and effective delivery ofservices.- Collaborating with internal teams to develop and execute strategies and plans.- Improved client satisfaction and retention through effective communication and problem-solving.- Increased revenue from existing customers through upselling and cross-selling opportunities.- Enhanced team collaboration and efficiency through effective project management and coordination.

- Excellent communication skills to build and maintain strong relationships with key customers and stakeholders. - Deep understanding of the customer's needs, and pain points to identify opportunities for value-added services and solutions. - Strong analytical skills to analyze customer data and trends, and develop strategies to improve customer experience and satisfaction. - Proactive and solution-oriented mindset to anticipate customer needs and challenges, and provide timely and effective solutions. - Collaborative approach to work closely with internal teams, such as sales, marketing, and customer support, to ensure a seamless customer experience and consistent messaging. - Results-driven mindset to set and achieve revenue and growth targets for key accounts, while maintaining customer satisfaction and loyalty. - Strong project management and organizational skills to effectively manage multiple projects and priorities for key accounts, and ensure timely and high-quality delivery of services. - Continuous learning and development mindset to stay up-to-date with industry trends and best practices, and bring new ideas and innovations to the customer relationship.

- Proactive Client Management: Developing and maintaining strong relationships with 150 clients inthe Google Ads portfolio, communicating effectively and regularly to manage expectations, identifyopportunities, and address issues proactively.- Strategic Planning: Analyzing client data, market trends, and industry best practices to developstrategic plans and campaigns to achieve the client's business goals and KPIs. Regularly reviewing and refining strategies to optimize performance and ROI.- High-Quality Service Delivery: Ensuring high-quality service delivery to clients through timely andeffective campaign set-up, optimization, and management. Maintaining accuracy and attention to detail while working under pressure to meet tight deadlines.- Continuous Performance Improvement: Monitoring and analyzing campaign performance data toidentify areas for optimization and improvement. Proactively providing recommendations to clients to improve their campaigns' performance and ROI.- Upselling and Cross-Selling: Identifying and proactively pursuing opportunities to upsell and cross-sellservices and solutions to clients to grow revenue and increase customer satisfaction.- Collaborative Approach: Collaborating effectively with internal teams, such as sales, creative, andtechnical teams, to deliver integrated, multichannel campaigns that align with client objectives anddrive results.- Strong Communication Skills: Communicating complex digital marketing concepts and strategies in a clear and understandable way to clients. Managing client expectations and providing regular updates on campaign performance and progress toward goals.- Client Retention and Growth: Proactively managing client retention by ensuring high-quality servicedelivery and satisfaction. Identifying and pursuing opportunities for client growth and revenue expansion by continuously exploring new services and solutions that meet clients' evolving needs.

- CRM expertise: Deep understanding of CRM principles, including segmentation, personalization, data analysis, and automation, enabling the development of effective customer strategies.- Data analysis: Skilled in extracting insights from customer data, utilizing strong analytical skills to drive actionable strategies and tactics.- CRM software proficiency: Proficient in utilizing various CRM platforms such as Salesforce, XtremePush, and Oracle CRM, along with related tools like marketing automation and analytics software.- Project management: Effective in planning, implementing, and managing CRM campaigns and initiatives while collaborating with cross-functional teams and stakeholders.- Communication skills: Strong interpersonal and communication skills to build and maintain relationships with customers, vendors, and internal teams, as well as effectively presenting findings and recommendations to management.- Customer-centric approach: Prioritizes customer needs, preferences, and feedback to shape CRM strategies and tactics for improved customer engagement, retention, and loyalty.- Problem-solving: Creative problem-solving and critical thinking skills to identify challenges and opportunities, developing innovative solutions for enhancing customer success.- Continuous learning: Embraces a growth mindset, continuously learning and staying updated with industry trends and best practices in CRM to improve skills and knowledge.

Supervised team of 10/15 in the role of Senior supervisor, providing exceptional coachingand mentoring. Implemented process improvements in areas that were underperforming.Consulted with outside parties to resolve discrepancies and create effective solutions.Liaised with customers, management and sales team to better understand customerneeds and recommend appropriate solutions.

Helping customers with complaints and questions, give customers information about products and services. By helping customers understand the product and answering questions about their documents, payments or experience on our casino platform regarding promotions, game rules, responsible gaming etc.

Engaging with consumers during planned events and through general foot traffic at Sony Square and Mediaworld (Mediamarkt). Ensuring that all Sony products and services are merchandised according to plan and functioning properly. Articulate knowledge of all things Sony offers in a way that turns visitors into loyal Sony Fans.

Providing 1st line support to potential customers via e-mail and phone. Creating and providing all service agents from Sales coaching. Working towards strict sales and service targets.

Promoting products and services, building relationships with customers and related businesses, attending sales meetings, solving customer issues, developing marketing strategies, and discuss the client’s needs and explaining how specific products or services can help them.

Telephone sales, service and helping new agents with their daily task.

Motivating the team, bringing in sales leads, training new employees, performance of the shift team with final responsibility and evaluation with the location manager at the end of the shift.