Responsible in implementing a competitive advantage, affordable and fit-for-purpose Consumer Payment schemes that will give a compelling and sustainable customer experience both on and off our gas station sites across the country, while driving maximum growth support across Fuels, Lubricants, and Convenience Retail (CR).

Responsible for supply chain’s operational relations and execution to ensure full on-shelf availability in Shell Select stores by collaborating with Supply Chain Aggregator and other Direct Suppliers. I managed to grow the relationship with the Aggregator from “supplying goods” to “strategic partnership” by establishing regular operational alignment and strengthening communications between all parties involved. Together with the team, I initiated Planogram review and alignment with the Aggregator’s top selling products portfolio. This initiative resulted in the decline of Out-of-Shelf (OOS) rate from 21% to 7% and 57% growth on store’s Average Daily Sales (ADS) in 2019.I have been recognized by the Shell Global team as a strong role model to other East markets in managing NFR CR Supply Chain.

In charge of the development and activation of Shell Indonesia’s Employee Value Proposition (EVP) and Learning & Development initiatives for the country, and drive employee engagement initiatives.

- Part of local project team in a Lubes Supply Chain Business Development department/division.- Supporting Project Manager in achieving key project milestones/deliverables.- Supporting Project Manager in all recruitment activities (until the HR Manager for the project is in place).- Setting up the structure for online storage location.- Ensuring all project documents are stored/uploaded in correct folder(s) within the online storage location.- Ensuring all project documents are updated & the most updated version is being shared/circulated to the relevant stakeholder(s).- Ensuring the end-to-end processes of documents flow & project admin activities are being followed by the project team members.- Supporting Project Manager in ensuring that all relevant permits are in place & monitoring the progress of obtaining those permits.

- Part of Regional PMO (Project Management Office) team covering for Asia Pacific/Middle East region for a global marketing project called Portfolio Re-Image (PRI).- Supported PRI Regional Lead in achieving key deliverables of PRI (i.e: schedule, zero write-off, minimise impact on customers experience)- Set up the project management office (i.e: project rules/standards, project documentation templates, etc) in Asia Pacific/Middle East region.- Set up the project management office (i.e: project rules, project documentation templates, etc) in Europe region (until their PMO team was in place).- Supported PRI Cluster Leads in the region in achieving key project milestones based on approved project timeline.- To ensure all project deliverables were completed on time & accurate.- Integration of issues and risks in the region.- To issue project status reports (at regional level) in monthly/bi-weekly basis (i.e: Monthly Dashboard, Bi-weekly Inventory Bulletin).- Set up the structure for an online storage location for the region & the clusters.- To ensure that all project documents/deliverables were stored/uploaded in the correct folders within the online storage location.

· Responsible for deploying the next phase of SHELL’s Customer Service Operating Model (CSOM) in SHELL Indonesia.· Supporting the successful of relocation activities of CSC team from Jakarta (Indonesia) to Kuala Lumpur (Malaysia).· Implementing more advanced Customer Facing IT systems for SHELL Indonesia’s CSC team: CIM, SAP CRM, Shell eServe.· Working closely with other project teams in order to support the successful of GSAP implementation in SHELL Indonesia.

· Assisted the CFDP Lead in deploying SHELL’s Customer Service Operating Model (CSOM) in SHELL Indonesia.· Assisted the CFDP Lead in analyzing and closing the gaps between the “As Is” process and “To Be” process in customer facing area.· Monitored the implementation of the new CSC IT systems: IVR and Casement. Worked closely with third party vendors (local & abroad) and had to make sure the new IT systems and functionalities are align with SHELL’s CSOM policies.· Assisted the CFDP Lead in coordinating training activities as well as preparing the training materials.· Monitored the preparation of communication materials for internal and external parties.

· Processed sales orders from distributors (consumer & industry) within service level.· Managed complaints from distributors and end users. Make sure that all complaints have to be resolved within service level.· Prepared a weekly report for products pending for delivery.· Managed CSC’s intranet website.

· Processed sales orders from key account customers (supermarkets, hypermarkets, etc).· Reconciled daily sales orders and made sure all hard copy documents were ready to be sent to the warehouse.· Did administration works.