Dian Johnson Email & Phone Number

Dallas/Fort Worth Area

*Performs routine Quality Assurance audits to ensure accuracy, identifying trends and retraining as necessary *Supervises staff, providing coaching/mentoring and quarterly feedback*Responsible for maintaining providers' templates and keeping them in line with the PCMH model*Provide exceptional customer service to patients, when interacting in person or over the phone.*Maintains all timekeeping/payroll records, identifies issues and follows up as necessary

Dallas/Fort Worth Area

*Responsible for revenue cycle functions of scheduling, registration, referrals and authorization management for multiple clinic sites and call center.*Created the Access Resource Protocol for the Call Center which established standard operation efficiencies*Achieved customer service excellence when scheduling appointments and responding to questions

Dallas/Fort Worth Area

*Created and activated standard templates for 101 South Region Clinic Resources*Monitored and updated all patient scheduling in coordination with physicians*Ensured proficient operation and data quality was established through the use of templates.*Provided maintenance of existing resources and templates (weekly and/or daily)*Resolved scheduling issues with department heads, supervisor, physicians and other hospital staff*Trained over 50 registration and clinic staff on scheduling template usage.

Dallas/Fort Worth Area

*Assisted the Director with monthly budget expenditures by efficiently minimizing unforeseeable costs*Managed clinic in the absence of the Stop Six Clinical Director*Improved organizations efficiency by employing key methods that promoted a seamless work flow with respect to, billing, registration, medical records/health functions, and appointment scheduling*Promoted and coordinated appropriate personnel training and support ensuring personal growth and development of staff*Met and exceeded the District 8% goal of abandonment rate to 1.22% for Stop Six consistently