Responsible to create KPI on call center and claim departmentEnsuring the achievement of agreed SLAEnsuring regular training and development and team delivered Create SOP for claim departmentAdvised improvement required to accelerate claim processEnsuring the AR on working fund is received on scheduleCreate BCPTo liaise with management and IT development team to further enhance the system to ensure that it meets our customer’s requirementResponsible for membership and enrollment processSupporting the International Desk on delivering services

Building on existing client relationship and contacts, develop and proactively manage a pipeline of prospective clients in each sector to ensure sales revenue targets are metDeveloping a process for identifying and prioritizing the management of the sales pipeline for each segment of the marketDevelop a marketing plan Participation in meeting involving the ongoing development of product and service offerings to external customers and improving internal processesTo liaise with management and IT development team to further enhance the system to ensure that it meets our customer’s requirementAssisting Operations on vendor and system biddingResponsible for membership and enrollment processResponsible for providing client with agreed report.

Preparing product programProvide strategy for partnership with providersSupervised IT system implementation together with claim deptProduct socialization to call centerService socialization to providers

Provide user requirement for medical claim systemProvide flow process for medical claim businessHeld bidding for third party administrator providersUnderwrite group medical

Practicing at the polyclinic as Cardiologist AssistanceWard doctor for he Cardiology Ward

Incharged at polyclinicNight dutyMinor procedures, i.e: iv line, incision, suturing