Dian Sari Email and Phone Number

• Responsible for continuously improving the operation and collection process through the creation of guidelines, standard operating procedure (SOP) Standard policy (SP) and manual process memo. • Lead Operation and Collection team responsible for continuous improvements in Operation and Collection process. • Develop strategic communications plan to advance the company’s policy and procedure initiatives. • Analyze and monitor implemented changes to operation and collection processes and adjust as needed. • Evaluate the effectiveness of existing policies and procedures, initiate enhancement as identified. • Oversee all aspects related to the implementation stages of operation and collection process improvement initiatives. • Work closely with Risk and compliance management division on the improvement of operation and collection regulation and process.

• Reviews Operation Process Manual made or proposed other units/divisions• Ensures the Creation and Preparation of the Operational Process Manual in the Branches or Centralized Process runs quickly, accurately, and flexible• Assist in Problem Solving and Q&A Sessions of related Branches or Working unit• Providing input Operational Process, and any control decisions that needs to be performed in the Operational Process Manual or Issues that has been reported via E-mail, Phones, or other media• Reviews and provide inputs regarding Memo, Policies, User Manuals, and other technicallities involved with Operation Process that was proposed by Other Divisions •Create Operation Process Manual related to Operational Process in the Branch Office and Centralized Processing• Updating Operational Process Manual according to changes from the Government and Business Needs• Cooperating with Working Unit or Other Divisions involved with the Operational Process Manual preparations• Performs Follow Up consistently to Working Unit or Other Divisions involved with the preparations or approval of Operations Process Manual• Socializing, Reminding, Emphasizing Operational Process Manual that becomes the new regulations to Branch Offices, Centralized Processing or any other related parties• Reminds and Emphasized involving Operational Process Manual that Triggers any Audit findings

• Performs Identification and Provides Solution for Operational and Business issues.• Fix and Improve any Operational issues• Support Business Team Projects or any other Teams regarding Operational Process• Create, Run, and Implement Project Designs & PPC• Design, Evaluate, and Propose Sytems to be adjusted with user and company needs aligned with CR, FSD, and Project Timeline• Performs UAT Projects• Evaluate System and SPO implementations• Create SOP and Training Materials related to Running Project Initiations• Supports Business and Product of current ProjectsProjects :- Corporate Debit Card (CDC) for Banking and KSP SMS (Koperasi Simpan Pinjam Sahabat Mitra Sejati)- Interactive Voice Response (IVR)- Virtual Account Host to Host- Open Banking (OB)- QRIS - Single Membership- Aplikasi FOS- Aplikasi CFOS- Centralized Payment System (CPS)

• Analyze and Evaluate Operations Procedure are updated to current conditions• Create and Arrange Operation Procedures, Memorandum, or any Policies for Branch or Head Office• Distributing and Socializing Operation Procedures, Memorandum, or any Policies for Branch or Head Office

• Checking and monitoring QA Officers Evaluations related to every findings• Create QA Montly Reporting• Coordinate with users and trainers related with the findings• Arrange feedback meeting with users for discussion related to issues and how to improve performance• Design New Standard of Procedures and Guideliines• Create work flow by using Visio• Consistently learn new process and improve performance for existing progress• Updating Policy and Procedure for current process• Coordinate with PPO team regarding updated Policies and Procedures• Socialize with related party regarding with the Updated Policies & Procedures.

• Performs quality checks and process control on regular basis & provide reports regularly on quality assurance activities • Provide feedback to the officers and address all identified issues related to supervisor/RSM • Coordinate with trainers to conduct training to improve the process, knowledge & skill• Updates policies and procedures

• Responsible for controling BI & MS procedure in Jabodetabek & regional area • Ensure every regulation implemented in every investigation, and reported• Handles daily investigation report and quality checking• Checking MS Result photos & recordings• Ensure every Investigation Quality Checking are within SLA•Ensure every MS Result Quality Checking are within SLA• Check for any issues & critical error for each Investigators & Mystery Shopper• Remind every regulations that must be implemented to related MS and BI• Responsible for explaining all QA findings to related parties in feedback meeting• Handles Regional (Palembang, Batam, Medan & Semarang) Quality Checking• Ensure all necessary data for Quality Checking Process are complete• Responsible for compilng all data for Jabodetabek & other region (Bandung, Yogja, semarang,medan, Batam, Palembang and other area)As a result, I’m responsible for Ensuring all Investigators & MS follows all company regulations and evaluate the quality their investigation results

• Responsible for handling user’s complaints (insurance and staff quality)• Responsible for Payroll Process (data compiling)• Update and upload Payroll data to ANZ system• Responsible for checking invoice approval • Input and update data to Company database• Creating reference letter for staff who resigned• Creating reference letter for Jamsostek claim• Handles staff complaint for insurance (inhealth, abda, and jamsostek)• Reminds User for Staff Contract Renewal• Handles contract signing process• Responsible for paperwork (makes call for new candidates, perform verification for the company if the candidates had work experience, ask manager approval for hiring the candidates, invite the candidates for contract signing, and explains the contract details)• Create warning letter for staffs that doesn’t follow the company regulations. • Seeking candidates to expend PT. AKU quota.• Responsible for handling all complaints and issues.

• Teaching English (for Student of elementary school and Junior High School)• Responsible for conversation and activity module• Making conversational and module report