• Spearheaded a dynamic team of 10+ staff with lean process management, achieving a 20% increase in overall customer satisfaction by implementing innovative training programs and optimizing work processes.• Managed the restaurant’s annual budget of $400,000, resulting in a 15% reduction in operational costs through strategic planning, expense tracking, food inventory management, and resource allocation.• Designed and executed multiple marketing campaigns via social media platforms, local community events, and promotional events to enhance brand visibility, leading to a 15% growth in overall revenue.

• Built 10+ interactive Tableau dashboards to visualize and analyze daily global mining market operating data, identifying market trends to conduct time series forecasting for the upcoming week based on historical sales data.• Leveraged SWOT analysis and benchmarking for in-depth competitive analysis on 20+ competitors, delivering a detailed strategic report to senior management that facilitated the marketing team to achieve targeted performance KPIs.• Attained sales and customer interaction data through Salesforce CRM to assess market needs, guiding the development of innovative marketing campaigns.