Attending to all customer inquiries from all channels i.e. walk-in, emails and WhatsApp messages.Implementing the customer experience strategy and ensuring high standards of customer service are maintained at each entry point.Escalating complex queries to appropriate functional area.Carrying out customer document processing including scanning and sending ahead of admissions.Marketing the company's products to potential clients.Data entry during admission of new students.Meeting the set sales targets.Maintaining an accurate record of all customer interactions and doing regular follow up on potential clients.

As a Shamiri fellow,I worked with a group of highschool students as Shamiri institute implemented a program in Gatundu on mental health interventions.I was glad to be part of it as we sought to promote mental wellness and academic performance of students in Gatundu.

During my internship period I got exposure to the various departments both at the County government and National government which enabled me build up on my career.