•Direct involvement with training, directing and counseling my team to create customer service experiences that enhance bookstore loyalty.•Lead the store in daily operations including building and maintaining positive relationships with the campus community, supervise employees and departments, work directly with employees and customers and deliver measurable results for the store and for the school.•Responsible for financial results, operations merchandising, talent acquisition, and campus relations.•Execute developed business strategies and identify opportunities to drive sales, increase customer satisfaction and expand store traffic.

•Source and process all purchase orders for the above categories for 26 resort hotel locations, including coding and communicating the information to vendors.•Work with vendors and buyers to support negotiation of PO terms including cost and other terms.•Maintain and update Open-to-buy/recap sheets daily, weekly, and monthly.

•Coached and motivated my team to inspire top performance and offer exceptional customer experience.•Executed standards in recruiting, hiring, payroll maintenance, training, guest services, visual merchandising, and store operations.•Executed plans to drive key performance indicators to maximize profitability.