Diana has extensive experience in working with management and staff to deliver the desired business process outcomes for organizations quickly and effectively. She has worked in Australia and internationally with many organizations including the ANZ Bank, the Australia & New Zealand Institute of Insurance and Finance, AXA, GE Capital, Komatsu, Sensis, Laminex, Shell International, Peter McCallum Hospital, the Transport Accident Commission, UCMS and Visy Industries.She is directly responsible for the continuing development of the patented, web enabled XeP3 interface mapping tool which is used by organizations to manage their business processes. XeP3 provides a simple to install platform for organizations to dramatically reduce their analysis to outcome time and the cost and effort of undertaking the work because it properly engages staff. The web based implementation monitoring module allows organizations to extend the balanced score card to operating staff. XeP3 has been fully embraced by seasoned Six Sigma and Lean practitioners to lift payback on effort. XeP3 is a product which organizations licence for their staff to use. Diana gained her line management experience in IT, Sales and Marketing and Call Centres in the UK and Australia. She holds a Masters of Marketing degree from the Melbourne Business School where she won the Coles Myer Marketing prize and gained a B.Sc. with honours degree in accounting and computer science from Manchester University.In addition, Diana is a guest lecturer at the Master of Enterprise and Master of Supply at the University of Melbourne.